Keaundra Bennett
Tuscaloosa,AL
Summary
Dynamic customer support and pharmacy operations professional with extensive experience at Careington Benefit Solution. Demonstrated ability in developing effective training materials and optimizing claims processes, leading to improved operational efficiency. Expertise in healthcare terminology and Microsoft Office, complemented by strong verbal communication and data entry skills, contributes to enhanced customer engagement and compliance. Aspires to leverage these skills for driving further innovations in healthcare services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Specialist/Assistant in Training
Careington Benefit Solution
Frisco, TX
11.2023 - Current
- Assisted in developing training materials related to new products or services being released.
- Collaborated with other trainers to develop effective strategies for teaching.
- Ensured compliance with all safety regulations during training sessions.
- Aided customers in understanding their dental and vision benefit plans.
- Provided information on coverage details, evaluated eligibility criteria and processed claims.
- Explained denial reasons and provided potential appeal routes for claims.
Customer Service Representative
Genpact
Richardson, TX
09.2019 - 11.2023
- Collaborate with colleagues across multiple departments to provide a high-quality service to customers
- Committed to answering members' questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible
- Maintain and update customer-related information systems to ensure accurate records, collecting and accessing appropriate information relevant to your call type
- Able to multitask and thrive in a fast-paced, high-pressure environment
- Planners, multitasker, and expert problem solvers
Call Center Representative/Customer Service
Capital One
Frisco, TX
09.2017 - 09.2019
- Operated within corporate guidelines to collect outstanding payments.
- Collaborated with debtors to design repayment schedules.
- Maintained adherence to the Fair Debt Collection Practices Act.
- Ability to clearly explain debt details, handle objections, and build rapport with debtors while remaining professional.
Pharmacy Technician
Rite Aid
Tuscaloosa, AL
01.2016 - 09.2017
- Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution
- Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law
- Retrieve the appropriate medication from inventory where permitted by state law
- Create prescription labels and put them on prescription containers where permitted by state law
Server
Logan's Roadhouse
Tuscaloosa, AL
07.2012 - 02.2016
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Assisted in training new servers.
Education
License CPE- T55879 -
Alabama State Board of Pharmacy
12.2021
Skills
- Strong Verbal Communication
- HIPAA
- PHARMACOLOGY
- Pharmacy
- Customer Engagement
- Inventory
- Billing
- Accurate Data Entry
- Cash Management
- Microsoft Office
- Microsoft Word
- Effective Time Management
- Typing
- Word
- Outlook
- Pharmacy Technician Role
- Clinical Pharmacy Experience
- Hospital Experience
- Medical Claims Processing
- Accurate Insurance Verification Skills
- Healthcare Terminology Knowledge
- Cash Handling Proficiency
- Pricing
- Sales
- Professional Phone Communication
- English
- Food handling
- Bartending
- Food industry
- Microsoft Outlook
Certification
- Food Handler Certification
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Support Specialist/Assistant in Training
Careington Benefit Solution
11.2023 - Current
Customer Service Representative
Genpact
09.2019 - 11.2023
Call Center Representative/Customer Service
Capital One
09.2017 - 09.2019
Pharmacy Technician
Rite Aid
01.2016 - 09.2017
Server
Logan's Roadhouse
07.2012 - 02.2016
License CPE- T55879 -
Alabama State Board of Pharmacy
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