Angela Bell
Gallion,AL
Summary
Highly skilled and enthusiastic about ensuring optimal customer service skills. Energetic team player with top notch organizational skills. Driven to exceed goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
LEXISNEXIS, Dispute & Resolution
03.2021 - 05.2023
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
T1 Technical Support
Kelly Connect
09.2019 - 03.2021
- Process refunds when necessary
- Troubleshoot with technical issues
- Assist with modifying payment information
- Set up store appointments
Production Worker
MBUSI
05.2017 - 09.2019
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Call Center Representative
FIS Global Solutions
02.2013 - 05.2017
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Approved and terminated customer contracts upon request.
Education
Bachelor of Science - Business Management
Strayer University
Birmingham, AL09.2020
High School Diploma -
Sunshine High School
Newbern, AL05.2012
Skills
- Data entry
- Technical support
- Clerical
- Strong verbal communication
- Assembly line
- Quality assurance
- Phone support
- Payment Processing
- Prioritization
- Critical Thinking
- Computer Proficiency
- Client Relations
Timeline
Customer Support Specialist
LEXISNEXIS, Dispute & Resolution
03.2021 - 05.2023
T1 Technical Support
Kelly Connect
09.2019 - 03.2021
Production Worker
MBUSI
05.2017 - 09.2019
Call Center Representative
FIS Global Solutions
02.2013 - 05.2017
Bachelor of Science - Business Management
Strayer University
High School Diploma -
Sunshine High School
Similar Profiles
Tina JonesTina Jones
Security Compliance Analyst II at LEXISNEXIS, Dispute & ResolutionSecurity Compliance Analyst II at LEXISNEXIS, Dispute & Resolution
Tina JonesTina Jones
Security Compliance Analyst II at LEXISNEXIS, Dispute & ResolutionSecurity Compliance Analyst II at LEXISNEXIS, Dispute & Resolution
Michael NahabedianMichael Nahabedian
Solutions Architect at LEXISNEXIS, Dispute & ResolutionSolutions Architect at LEXISNEXIS, Dispute & Resolution