Michelle Hunt
Angier,NC
Summary
Detail-focused support specialist who keeps customer databases accurate, updates sensitive account information, and tracks sales, returns, credits, and warranty claims. Handles multiple escalations, responds to high call and email volume, and brings strong typing speed, Excel knowledge, and consistent administrative support.
Overview
30
30
years of professional experience
Work History
Customer Support Specialist
LKQ Corporation - Keystone Automotive
Garner, NC
01.2024 - 06.2026
- Handled high call volume for product and service inquiries, providing prompt solutions for technical support, warranty claims, and payment issues.
- Answered customer questions and resolved issues quickly, enhancing overall satisfaction.
- Managed daily escalations with friendly and professional communication, effectively addressing customer concerns.
- Processed high-volume email requests related to products, services, credits, returns, and warranty claims.
- Kept customer records accurate and current, including contact details, payment information, product sales, returns, credits, and warranty claims, while protecting sensitive data and data integrity.
- Ensured data integrity by meticulously entering and maintaining accurate customer information.
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
Apex, NC
08.2023 - 12.2023
- Delivered prompt support for customer inquiries and issues, contributing to high levels of customer satisfaction.
- Resolved customer questions and concerns quickly, helping support retention and positive service experience.
- Built and maintained customer database by entering client details, organizing records, and keeping information current.
- Ensured accurate interaction records by entering and updating client information, supporting compliance and data security.
- Maintained up-to-date records by accurately entering and updating data.
- Improved daily workflow by coordinating with teams, completing assigned tasks, and following procedures.
Customer Service Representative
Insight Pest Solutions
Morrisville, NC
06.2023 - 08.2023
- Answered customer questions and resolved issues quickly, supporting customer satisfaction.
- Handled multiple daily escalations with professional communication to resolve customer issues effectively.
- Responded to a high volume of calls regarding product and service inquiries, providing timely solutions.
- Maintained accurate records of customer names, addresses, phone numbers, credit card details, and product sales, supporting operational accuracy.
- Entered customer information into new database, enhancing data access for service support.
Baker's Apprentice
Publix
Cary, NC
02.2023 - 05.2023
- Proofed and baked bread, pastries, and cookies, producing optimal texture and taste.
- Mixed, cut, rolled, garnished, and scored dough for baking, maintaining consistency and quality standards.
- Prepared garnishes for pastries and cookies, improving presentation and appeal.
- Staged frozen ingredients for baking, ensuring timely daily production.
- Packaged and labeled bread, pastries, and cookies, maintaining accurate inventory and compliance with food safety standards.
School Bus Driver
Wake County Public School System
Willow Spring, NC
04.2018 - 01.2023
- Ensured punctual arrivals and delivered strong customer service to enhance reliability of student transportation.
- Delivered safe, cheerful, and engaging care for children, promoting positive experiences during school transportation.
- Cultivated trust with parents to enhance student engagement. with parents through brief conversations, contributing to improved student attendance.
Personal Shopper
Harris Teeter
Raleigh, NC
05.2017 - 03.2018
- Built strong client relationships through helpful customer service and effective problem solving, resulting in increased repeat business.
- Created positive customer connections by consistently meeting service expectations, fostering loyalty.
- Monitored customer orders and resolved issues to ensure timely delivery.
Team Leader Online Shopping Dept.
Lowes Foods
Jacksonville, NC
09.2014 - 04.2017
- Supported 5 employees by cross-training across all job functions, improving productivity.
- Trained team members on store procedures, safety rules, and service standards.
- Provided training and support to keep team members motivated and focused on objectives.
- Fostered staff morale by creating an engaging, educational work environment.
- Organized coverage for checkout and stocking functions to maintain smooth operations.
- Monitored merchandise displays, product rotation, and shelf presentation.
- Designed store brand materials for online marketing, signage, and advertising to enhance brand recognition.
- Resolved customer concerns with calm, professional communication.
- Supported managers through team coaching, implementing workflow changes, and communicating operational updates.
Delivery Driver
Pizza Hut
Jacksonville, NC
06.2013 - 08.2014
- - Provided reliable delivery service with strong punctuality, customer care, and efficiency, earning top customer ratings.
- - Delivered Pizza Hut orders promptly, contributing to high customer satisfaction.
- - Checked customer addresses and order details before leaving store.
- - Processed cash and card payments accurately, ensuring compliance with Pizza Hut procedures.
- - Inspected delivery vehicle for safety and cleanliness before each route.
- - Loaded hot pizzas, sides, and drinks for accurate order delivery.
- - Adhered to traffic laws and safe driving practices, maintaining safety during deliveries.
Crew Leader
Handy Mart
Jacksonville, NC
05.2011 - 05.2013
- Trained new associates on register procedures and customer greeting standards.
- Coordinated tasks among multiple employees to facilitate project completion and enhance team collaboration.
- Addressed crew disputes to maintain a harmonious work environment and ensure effective teamwork. professionally while following company policy.
- Provided technical support to crew members operating machinery and equipment.
- Created work schedules to maintain adequate staffing levels.
- Handled customer concerns and maintained courteous store service.
- Welcomed store associates with courteous service and answered questions to support a positive workplace environment.
- Built customer preference tracking and product recommendation system to improve personalized service.
- Established monitoring process for out-of-stock merchandise, ensuring customers received timely updates on requested items.
- Reviewed reports, logs, and records to support manager decisions.
- Compiled reports on sales trends, inventory levels, and financial data to assist management in decision-making.
- Performed manager duties weekly, broke down the safe, and completed daily cash and inventory reports after counting and confirming cash amounts.
Stay at Home Mom
Military Dependant
Okinawa
06.2005 - 04.2011
- Coordinated household schedules, appointments, and family calendars to ensure smooth daily operations.
- Planned meals, shopping trips, and pantry supplies for military family needs.
- Supervised cleaning, laundry, and home organization across military family spaces.
- Assisted with cleaning, laundry, home organization, and children's daily care needs.
- Facilitated learning by encouraging children's engagement in educational tasks., activities, and daily care needs.
- Supported military family routines while stationed overseas and during retirement relocation.
- Coordinated duty station moves, unpacking, and home setup during relocation periods.
- Maintained accurate household budgets, bills, and payment records to support financial stability.
911 Call Taker
Beaufort County
Beaufort, SC
06.2000 - 05.2005
- Managed emergency and non-emergency calls for Beaufort County Public Safety Communications, ensuring timely dispatch of services.
- Answered incoming emergency calls and sent appropriate services for rapid public safety support.
- Provided calm guidance to callers during medical, fire, and police emergencies, contributing to effective crisis management.
- Confirmed location details and service information for accurate call handling.
- Collected caller details and entered incidents into CAD system.
- Documented call activity per county procedures and public safety standards, maintaining accurate records for operational integrity.
Customer Service Representative
Convergy
Jacksonville, NC
09.1996 - 05.2000
- Handled customer inquiries, answered questions, and resolved problems in a timely manner, increasing customer satisfaction
- Maintained accurate records of customer interactions, including names, addresses, phone numbers, credit card information, and product sales, ensuring compliance and facilitating reporting
- Developed customer database by entering customer information, enhancing data management and accessibility
Education
Some College (No Degree) - General Studies, Accounting
Coastal Carolina Community College
JacksonvilleSkills
- Customer service and support
- Customer support experience
- Effective communication
- Issue resolution
- Problem-solving
- Order processing
- Order fulfillment
- Warranty processing
- Payment processing
- Database management and data entry
- Data entry
- Data accuracy checks
- Data accuracy
- Records management
- Excel proficiency
- Email communication
- Client correspondence via email
- Appointment scheduling
- Time management
- Multitasking and organization
- Attention to detail
- Active listening skills
- Customer feedback management
- Issue tracking
- Multitasking
- Administrative support
Personal Information
Driving License: Driver's License
Timeline
Customer Support Specialist
LKQ Corporation - Keystone Automotive
01.2024 - 06.2026
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
08.2023 - 12.2023
Customer Service Representative
Insight Pest Solutions
06.2023 - 08.2023
Baker's Apprentice
Publix
02.2023 - 05.2023
School Bus Driver
Wake County Public School System
04.2018 - 01.2023
Personal Shopper
Harris Teeter
05.2017 - 03.2018
Team Leader Online Shopping Dept.
Lowes Foods
09.2014 - 04.2017
Delivery Driver
Pizza Hut
06.2013 - 08.2014
Crew Leader
Handy Mart
05.2011 - 05.2013
Stay at Home Mom
Military Dependant
06.2005 - 04.2011
911 Call Taker
Beaufort County
06.2000 - 05.2005
Customer Service Representative
Convergy
09.1996 - 05.2000
Some College (No Degree) - General Studies, Accounting
Coastal Carolina Community College