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Associate Principal Engineer

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Highly accomplished and results-driven Strategic Relationship Manager experienced in growing and gaining pipeline. Extensive experience in enterprise sales, account management, end-to-end sales, and business banking. Adept at sourcing, building, and maintaining profitable pipeline and relationships with C-Level / VP-level clients in B2B and B2C markets. Experienced in leading small teams to deliver exceptional service and tailored solutions while fostering individual growth /goals. Reliable with a strong track record of exceeding sales targets and driving revenue, identifying business opportunities, and optimizing financial operations. In addition to expertise in technical sales and financial management I possess comprehensive knowledge of various technical systems and cross-functional omni-channel integrations. I demonstrate a keen ability to act as a client centric trusted advisor by asking insightful questions to uncover and understand customer needs then skillfully proposing product solutions that address pain points. End to end sales cycle and closing experience.

Proven leader in strategic account growth and client satisfaction, leveraging expertise in Salesforce.com and exceptional communication to exceed sales goals. At Axon Enterprise Inc., achieved a $9M annual quota and led solution-oriented sales, demonstrating a trusted advisor status. Skillfully negotiated contracts, ensuring 15%+ year-over-year growth at Dilworth Coffee House.

Experienced Quality Assurance Leader with extensive technical experience in leading both Senior and Lead QA roles across enterprise-scale, Agile-driven projects. Proficient in risk management, software testing, and automation frameworks, with hands-on knowledge of cloud platforms (AWS), containerization (Docker), and front-end technologies (HTML). Proven success in managing large cross-functional QA teams, modernizing legacy systems, and ensuring end-to-end product quality across API, UI, and data layers. Recognized for driving AI-based automation strategies, enhancing test coverage, and identifying quality risks early in the SDLC. Skilled in aligning QA efforts with organizational goals, mentoring team members, and fostering a culture of ownership and continuous improvement.
Quality assurance professional with proven track record in enhancing product performance and reliability. Excels in creating and executing effective testing methodologies that align with project requirements. Renowned for fostering team collaboration and maintaining high standards to achieve project goals, adaptable to evolving project needs.

Results-driven Senior Digital Marketing Manager with 8+ years of experience driving full-funnel, multi-channel digital advertising strategies across paid search, paid social, programmatic, video, OTT, and email. Proven success managing six-figure media budgets, improving ROI, and maintaining 95% client retention. Expert in translating business goals into data-driven marketing strategies that drive revenue growth.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.

Dynamic Customer Service Lead with a strong focus on building customer relationships and enhancing satisfaction at Prime Investment. Skilled in adapting to changing customer needs and providing timely solutions, driving improvements in service quality. Proven ability in communication processes and team collaboration.

Dedicated and loyal employee with a history primarily in the customer service field. Able to adapt quickly and effectively to change. Enthused to be able to connect with customers and give them a pleasant experience wherever I am.

Experienced adept of the foodservice and IT industries, with a wide range of adaptable skillsets. Experienced historian, academic, martial artist, and craftsman. Well-read and well-traveled, with a diverse range of experience from various cultures and styles of work. Strong foundations. And always eager to improve and learn new things, along with many years of developing various teaching and cooperation skills.

Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledge of technical troubleshooting skills and a commitment to delivering exceptional service. After dedicating the past several years to raising a family, I am now eager to re-enter the workforce and bring strong interpersonal skills, resilience, and a customer-first mindset to a new team environment.

Cassye Greer

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Customer Support Specialist

Administrative Assistant

Technical Support Representative

Education

Bachelor of Science - Health Sciences

High School Diploma -

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Customer Support Specialist

Administrative Assistant

Technical Support Representative

Bachelor of Science - Health Sciences

High School Diploma -

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