Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Arteaga

Mesquite,TX

Summary

Knowledgeable and dedicated customer service professional. With extensive experience in the car insurance industry. Solid team player with an outgoing, cheerful demeanor and magnetic personality, and enjoys making small talk and helping others. Forward-thinker and problem solver motivated to maintain customer satisfaction through critical thinking and to provide meaningful solutions. Active listener works well with team members and has a “can do” attitude. Open and adaptable to changing atmosphere. Excellent communication skills, multi-tasker in a fast-paced environment. Proficient in using computers and complex computer navigation. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

12
12
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

GEICO, Government Employees Insurance
04.2018 - 04.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and problem-solving.
  • Listened and understood customers, paying attention to particular needs or wants while offering meaningful solutions.
  • Cultivated customer loyalty, promoted repeat customers, and improved sales
  • Proficient in Microsoft Office and valid Property & Casualty Insurance license.


BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Traveler's Insurance
10.2017 - 02.2018
  • Responds to customers/agents requests for quote or changes to existing policies in Spanish and English
  • Based on customer situation, provide policy options such as additional deductible, basic coverage's and discounts
  • Acts as online billing systems and agency portal website expert to provide proactive agency and customer support.

CHECK OUT SUPERVISOR

Sam's Club
08.2012 - 10.2017
  • Responsible for daily front-end operations daily front-end operations
  • Includes assisting the store's/customer service area with key turns as necessary
  • Scheduling of breaks and general maintenance of cashiers throughout the store
  • It also provides loss prevention by checking out high-end items before they exit the door.

Education

Bachelor of Science Psychology -

Upper Iowa University
Fayette, IA

Skills

  • Active listening
  • Adaptable
  • Call center experience
  • Critical Thinking
  • Communication skills
  • Conflict Resolution
  • Customer Service
  • Data Entry
  • Multi-task
  • Problem-solving abilities
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint

Timeline

CUSTOMER SERVICE REPRESENTATIVE

GEICO, Government Employees Insurance
04.2018 - 04.2024

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Traveler's Insurance
10.2017 - 02.2018

CHECK OUT SUPERVISOR

Sam's Club
08.2012 - 10.2017

Bachelor of Science Psychology -

Upper Iowa University
Adriana Arteaga