Adriana Berumen
TX
Summary
Dynamic professional with a proven track record at Graves Bail Bond, enhancing customer experiences and streamlining operations. Excelled in bilingual communication and customer care, significantly increasing revenue at Target through strategic upselling. Demonstrates a goal-oriented mindset and a positive attitude, adept at fostering client relationships and achieving operational excellence.
Overview
2
2
years of professional experience
Work History
Agent
Graves Bail Bond
Nacogdoches, TX
05.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Style Team Member
Target
Lufkin, TX
10.2023 - 04.2024
- Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Facilitated smooth transactions at the cash register, ensuring accuracy in payment processing while providing friendly service to each customer.
- Improved visual merchandising standards by creating compelling displays that showcased current trends and styles.
- Boosted sales through effective product knowledge and up-to-date trend awareness.
Packing, Shipping, and Receiving Assembler
Amazon
Humble, TX
05.2023 - 09.2023
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Receptionist
East Texas Community Services
Nacogdoches, TX
12.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Lufkin High School
Lufkin, TXSkills
- Positive Attitude
- Customer service and care
- Bilingual
- Goal-oriented mindset
Languages
Spanish
Native or Bilingual
Timeline
Agent
Graves Bail Bond
05.2024 - Current
Style Team Member
Target
10.2023 - 04.2024
Packing, Shipping, and Receiving Assembler
Amazon
05.2023 - 09.2023
Receptionist
East Texas Community Services
12.2022 - 03.2023
Lufkin High School