Melissa Soto
Dallas,PA
Summary
Dynamic professional with a strong background in customer service and operational support at 1st Call Bail Bonds. Proven problem-solver with a positive attitude, adept at de-escalating customer complaints and ensuring satisfaction. Skilled in maintaining accurate records and training team members, contributing to efficient and safe workplace environments.
Overview
3
3
years of professional experience
Work History
Agent
1st Call Bail Bonds
02.2025 - Current
- Assisted in processing customer inquiries and resolving issues efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Learned and adhered to safety protocols while supporting operational tasks.
- Maintained accurate records of transactions and customer interactions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Warehouse Worker
Amazon
03.2023 - 07.2023
- Operated material handling equipment to efficiently move products within the warehouse.
- Loaded and unloaded trucks, ensuring accurate inventory management and organization.
- Maintained cleanliness and safety standards throughout work areas, adhering to company policies.
- Assisted in training new team members on warehouse protocols and operational procedures.
Education
Texans Can Academies
Dallas, TX05.2024
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Clear communication
- Ensuring customer satisfaction
- Service support
Languages
Spanish
Native or Bilingual
Timeline
Agent
1st Call Bail Bonds
02.2025 - Current
Warehouse Worker
Amazon
03.2023 - 07.2023
Texans Can Academies
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