Donetta Augsburger
Crystal River
Summary
Dynamic logistics professional with a proven track record at Gulfview Logistics of Central FL, excelling in customer service and problem-solving. Expert in optimizing shipping schedules and enhancing operational efficiency, while fostering strong relationships. Adept at mentoring teams and resolving customer complaints, ensuring compliance and safety in all processes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Agent
Gulfview Logistics of Central Fl
Crystal River, FL
01.1999 - Current
- Processed customer orders efficiently to ensure timely delivery.
- Coordinated logistics operations to optimize shipping schedules and routes.
- Assisted in tracking inventory levels using warehouse management systems.
- Communicated with carriers to resolve shipment issues promptly.
- Supported team in maintaining compliance with safety regulations and standards.
- Mentored new agents on best practices for customer service and problem resolution.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Certificate of Medical Assistant - Medical Assistant
U.S Grant Vocational
Bethel, OH04.1994
High School Diploma - General Studies
Bethel Tate High
Bethel, OH06.1988
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Relationship building
Organizational skills
Goal-oriented mindset
Customer complaint resolution
Call management
Flexible schedule
Public speaking
Schedule management
Internet savvy
Lead prospecting
Customer service
Cold calling
Time management
Problem-solving abilities
Team building
Certification
Medical Assistant
Timeline
Agent
Gulfview Logistics of Central Fl
01.1999 - Current
Certificate of Medical Assistant - Medical Assistant
U.S Grant Vocational
High School Diploma - General Studies
Bethel Tate High