Open To Work
Janessa Kirk
New Britain
Work Preference
Summary
Dynamic healthcare professional with extensive experience at a variety of different medical facilities, excelling in patient scheduling and call center operations. Proven ability to enhance patient care through effective communication and meticulous documentation. Skilled in EHR systems and conflict resolution, consistently achieving departmental goals and fostering positive patient relationships.
Overview
10
10
years of professional experience
Work History
Agent
Midstate Radiology Associates
Wallingford
11.2023 - 06.2024
- Scheduling patients for all modalities at all of MRA's service locations following established workflows and procedures.
- Radiology Scheduling Agents take inbound calls or make outbound calls to schedule radiology exams.
- Answer inbound calls from all offices and patients requesting to schedule radiology or MRI exams.
- Make outbound calls to patients and offices to schedule radiology and MRI exams.
- Proficiently schedule all modalities for all MRA service locations following established protocol, workflows, and scripting.
- Meet or exceed individual performance criteria.
- Strive to meet established departmental goals and achieve desired call center metrics.
- Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement.
Representative
alliance medical group
Middlebury
05.2018 - 03.2020
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Medical Assistant
Physician One Urgent Care
Waterbury
03.2016 - 02.2018
- Greeted and registered patients, performed data entry, verified insurance, and referred inquiries to ensure smooth patient flow.
- Conducted vital sign checks, urinalysis, strep cultures, ear irrigation, and drug screenings, and prepared rooms for patient exams to support efficient provider care.
Medical Assistant
CT Neck and Back Specialists
Danbury
10.2016 - 03.2017
- Greeting patients, patient intake, proofing of medical charts, vital signs, back and neck brace fittings, prior authorizations, scanning/faxing paperwork, follow-up phone calls with patients, cleaning rooms.
Contractor - Medical Assistant
Federal Bureau Of Prisons Department Of Justice
Danbury
01.2015 - 03.2016
- Taking vital signs, administering EKGs, and providing medical care for inmates.
- Assisted physician and medical staff in performing minor surgeries and procedures, contributing to timely inmate care.
- Assisted the health information technicians with the maintenance of inmate and staff medical records both electronic and hard copy records.
- Maintained medical and financial records while scheduling appointments for inmate treatments.
- Prepared, processed and maintained medical and financial forms, documents and reports to include updating, maintaining, researching, inventorying and filing records.
- Collaborated with correctional institution staff to uphold security protocols, ensuring a safe environment for medical operations.
- Facilitated efficient procurement of medical materials to ensure availability for healthcare services.
- Consolidated clinical information from multiple sources and medical facilities for comprehensive reports, enhancing communication and decision-making.
- Managed radio communications and controlled key access for institutional staff throughout daily operations.
- Prepared to respond promptly and effectively to emergency medical situations through specialized training.
- Worked as a medical records technician filing medical records and coordinating between hospital registrars.
Medical Assistant
Internal Medicine Associates
Burlington
07.2014 - 01.2015
- Conducted urinalysis, performed blood draws, processed centrifuge, recorded vital signs, conducted EKGs, managed electronic health records, and handled copays, referrals, and preauthorizations.
- Assisted physician in minor surgeries, registered patients in fast-paced environment, managed phone calls, and scheduled appointments to ensure efficient patient flow.
- Maintained phone etiquette and effective communication, facilitated patient check-ins, and completed data entry accurately.
- Established, implemented and maintained hospital accounting, billing and reconciliation of all medically related expenditures.
Education
Diploma - Medical
Branford Hall Career Institute
Southington, CT07-2014
High School Diploma -
Bristol Central High School
Bristol, CT06-2011
Skills
- Documentation and electronic medical records
- EMR systems
- Critical thinking
- Insurance verification
- Patient registration
- Patient Scheduling
- Patient care and vital signs
- Basic laboratory procedures
- Triage
- Venipuncture
- Cardiac monitoring
- Testing
- Medical terminology
- Healthcare compliance
- Billing and coding knowledge
- Quality Assurance
- Healthcare
- Medical office experience
- Hospital Experience
- Administrative experience
- Clerical Experience
- Front desk
- Receptionist
- Data Entry
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Time management
- Organizational skills
- Attention to detail
- Clinical workflow understanding
- Phone Etiquette
- Telecommunications management
- Appointment coordination
- Customer Service
- Customer care
- Customer interaction
- Client engagement
- Effective communication
- Clear communication
- Strong communication
- Communication skills
- Problem solving
- Problem-solving skills
- Critical thinking
- Conflict resolution
- Stress management
- Goal-oriented mindset
- Relationship building
- Information documentation
- Call management
- Schedule management
- Internet savvy
- Customer care
- Clear communication
- Internet savvy
- Customer service
- Client engagement
- Goal-oriented mindset
- Call management
- Schedule management
- Problem-solving
- Information documentation
- Relationship building
- Strong communication
- Stress management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Agent
Midstate Radiology Associates
11.2023 - 06.2024
Representative
alliance medical group
05.2018 - 03.2020
Medical Assistant
CT Neck and Back Specialists
10.2016 - 03.2017
Medical Assistant
Physician One Urgent Care
03.2016 - 02.2018
Contractor - Medical Assistant
Federal Bureau Of Prisons Department Of Justice
01.2015 - 03.2016
Medical Assistant
Internal Medicine Associates
07.2014 - 01.2015
Diploma - Medical
Branford Hall Career Institute
High School Diploma -
Bristol Central High School