Kaleena Givhan
Cartersville,GA
Overview
13
13
years of professional experience
Work History
Agent
Responsive Answering Service
Marietta, GA
01.2022 - Current
- Quoted prices and credit terms to prepare sales contracts.
- Organized and coordinated meetings and conference calls with various individuals.
- Informed clients of policies and procedures.
- Documented caller information in [Software].
- Answered [Number] calls per day.
Certified Medical Assistant
Georgia Bone & Joint Surgeons P.C
Cartersville, GA
11.2011 - 09.2021
- Collected and documented patient medical information such as blood pressure and weight
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Booked [Number] patient appointments per [Timeframe]
- Directed patients to examining rooms and coordinated transportation assistance as necessary
- Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing
- Called and faxed pharmacies to submit prescriptions and refills
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Sanitized, restocked and organized exam rooms and medical equipment
- Oriented and trained new staff on proper procedures and policies
Cashier
Walmart
Cartersville, Ga
08.2006 - 01.2009
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed and resolved differences between accounting information and cash drawer
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy
- Served needs of more than [Number] customers in busy [Type] environment
Education
Some College (No Degree) - Nursing
Everest Institue of Marietta
Marietta, GAHigh School Diploma -
Clewiston High School
Clewiston, FLSkills
- Electronic health records
- Infection control and aseptic procedures
- Patient privacy
- Medical Records Management
Timeline
Agent
Responsive Answering Service
01.2022 - Current
Certified Medical Assistant
Georgia Bone & Joint Surgeons P.C
11.2011 - 09.2021
Cashier
Walmart
08.2006 - 01.2009
Some College (No Degree) - Nursing
Everest Institue of Marietta
High School Diploma -
Clewiston High School