Rodney Wilkerson JR.
Smyrna,USA
Summary
Dynamic professional with extensive experience in enhancing customer satisfaction through exceptional service and mastery of CRM systems. Skilled in health information management, quality assurance, and streamlining operational processes, ensuring compliance and support excellence across various roles.
Overview
7
7
years of professional experience
Work History
Financial Care Agent
Piedmont Healthcare
Atlanta, GA
10.2025 - Current
- Processed referral requests for practice, including in-office and telephone requests for primary care to specialist physician referrals, adhering to office protocol and mandated insurance guidelines while ensuring compliance with EPIC and revenue cycle.
- Coordinated patient data collation and scheduling of appointments upon receipt and confirmation of authorization from referral sources.
- Educated patients about treatment options and procedural requirements, enhancing their understanding and engagement in care.
- Assisted in maintaining accurate patient records and documentation using EPIC, Windows, Microsoft.
- Verified insurance eligibility and benefits for patient accounts.
Billing Specialist
Northside Family Medicine Urgent Care
Atlanta, GA
08.2024 - 10.2025
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Collaborated with medical staff to gather necessary documentation for billing purposes.
- Managed insurance claims submissions and tracked reimbursement statuses diligently.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
Lead Customer Support Agent
InfoCision
Atlanta, GA
06.2022 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries, both technical and non-technical, via phone, online, and other support channels.
- Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
- Conducted research and data analysis to inform strategic planning and decision-making.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Trained new staff on customer support protocols and company policies effectively.
- Monitored service calls to ensure compliance with company guidelines and procedures.
Billing Assistant
Garden of Wetumpka Assisted Living
Montgomery, AL
10.2020 - 05.2022
- Managed resident accounts using electronic health record systems.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
Customer Service Representative
ASK Telemarketing
Montgomery, AL
04.2019 - 10.2020
- Assisted customers with inquiries, processed transactions, handled returns, and ensured positive shopping experiences.
- Processed transactions accurately and efficiently to facilitate smooth customer interactions.
- Handled returns and exchanges according to company policies, contributing to overall customer satisfaction.
- Employees provide support in-store or via phone and online channels, addressing concerns and helping customers find products.
- Documented customer interactions in the CRM system for tracking purposes.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate's Degree - Nursing, Healthcare Management
Gwinnett Technical College
Lawrenceville, GA04-2026
Certified Phlebotomist License -
Phlebotomy USA
Cumberland, GA04-2026
High School Diploma -
Carver High School
Montgomery, AL05-2021
Skills
- Patient scheduling
- Health information managementointment scheduling
- Appointment coordination
- Patient billing
- Billing and insurance
- Revenue cycle
- Electronic health records
- EPIC
- CRM
- Data entry
- Complaint handling
- Customer service excellence
- Quality assurance
- Customer empathy
- Time management
- Organizational skills
- Problem-solving
- Problem resolution
- Sales support
- Cash handling
- Invoice processing
- Medical terminology
- Front desk administration
- CRM systems
- CRM
- Electronic health records
- Problem resolution
Timeline
Financial Care Agent
Piedmont Healthcare
10.2025 - Current
Billing Specialist
Northside Family Medicine Urgent Care
08.2024 - 10.2025
Lead Customer Support Agent
InfoCision
06.2022 - 08.2024
Billing Assistant
Garden of Wetumpka Assisted Living
10.2020 - 05.2022
Customer Service Representative
ASK Telemarketing
04.2019 - 10.2020
Associate's Degree - Nursing, Healthcare Management
Gwinnett Technical College
Certified Phlebotomist License -
Phlebotomy USA
High School Diploma -
Carver High School