JOUNICIA LUSSAGE
Jacksonville,FL
Summary
Results-driven professional with over 7 years in customer service and client support. Strong communicator and problem solver with a focus on project management and team success. Experienced in fast-paced environments, committed to fostering positive customer relationships and resolving complex issues efficiently.
Overview
7
7
years of professional experience
Work History
AGENT
AMAZON JAX 2 | TEMP WAREHOUSE
05.2019 - 02.2026
- Supported warehouse operations during peak season to meet increased demand.
- WORKER: Packed various items into boxes and secured them with tape, while pulling totes and carts, reporting damaged and missing items, achieving a target of 200 items per hour.
- Operated material handling equipment to move products efficiently within the warehouse.
- Received and sorted incoming shipments to maintain accurate inventory levels.
- Loaded and unloaded trucks, ensuring safe handling of packages and products.
Specialty Pharmacist Rep
Teleperformance USA
07.2024 - 03.2025
- Delivered remote support as Specialty Pharmacist Representative, assisting patients and healthcare providers with medication management.
- Handled calls through AYAYA, facilitating copay assistance, processing medicine claims, and scheduling medication for timely patient access.
- Reviewed and verified medication orders for accuracy and appropriateness.
- Provided drug information and education to healthcare professionals and patients.
- Collaborated with healthcare teams to optimize patient medication therapy management.
Customer Solutions Rep/ Debt Collector
Ally Financial
04.2023 - 09.2023
- Executed 100+ manual outbound and dialer-generated calls while managing inbound calls to facilitate account resolutions.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with account inquiries and service requests.
- Educated clients on financial products and services offered by the company.
Administrative Assistant/ Front Desk Receptionist
Brooks Rehabilitation Hospital
Jacksonville, Florida
06.2019 - 03.2020
- Managed scheduling for patient appointments and staff meetings efficiently.
- Assisted with patient intake processes and maintained accurate records.
- Coordinated communication between departments to ensure smooth operations.
- Handled administrative tasks such as filing, scanning, and data entry daily.
Education
Bachelors of SCIENCE - Health science
Edward Waters College
Jacksonville, FL05-2019
High School Diploma -
Heritage High School
Palm Bay, FL06-2015
Skills
- Outbound/Inbound Calls
- Electronic health records
- Appointment scheduling
- Data entry
- Billing Coordination
- Operational Efficiency
- Project & Time Management
- Attention to Detail
Personal Information
Title: Customer Service / Customer Solutions
Timeline
Specialty Pharmacist Rep
Teleperformance USA
07.2024 - 03.2025
Customer Solutions Rep/ Debt Collector
Ally Financial
04.2023 - 09.2023
Administrative Assistant/ Front Desk Receptionist
Brooks Rehabilitation Hospital
06.2019 - 03.2020
AGENT
AMAZON JAX 2 | TEMP WAREHOUSE
05.2019 - 02.2026
Bachelors of SCIENCE - Health science
Edward Waters College
High School Diploma -
Heritage High School