Summary
Overview
Work History
Education
Skills
Certification
INTERESTS
LANGUAGES
Timeline
Generic

Ruby Lopez

Brownsville,TX

Summary

Patient scheduling & customer support specialist with 4+ years of high-volume contact center and classroom leadership experience. Known for calm, empathetic communication, 160+ calls/day productivity, and 90%+ QA scores. Bilingual (English/Spanish) with strong documentation, troubleshooting, and time-management skills. Recognized for strong communication and teamwork abilities, with a proven capacity to adapt quickly and contribute to organizational success while continuing own personal and professional growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Care Specialist-REMOTE

OptiCall, Inc.
06.2023 - 09.2025
  • Booked and coordinated surgical/cosmetic consults via phone, email, and text; routinely handled 160+ outbound calls/day while maintaining accuracy in multiple cloud systems.
  • Maintained 90%+ Quality Assurance scores across reviews through precise call documentation and policy adherence.
  • Guided patients through sensitive topics and simple cost estimates with empathy and clarity; recognized for fast adoption of new tools and self-service troubleshooting.
  • Balanced active listening with rapid system navigation to reduce handle time and improve conversion.

Substitute Teacher

Brownsville Independent School District
08.2014 - 08.2024
  • Led classrooms across grade levels; followed lesson plans, kept detailed records, and sustained a structured, supportive environment.
  • Collaborated with faculty to meet daily objectives; adapted quickly to changing assignments and student needs.

Advisor I

Nelnet
08.2022 - 11.2022
  • Resolved federal student-loan inquiries, payments, and repayment options within service-level targets.
  • Delivered de-escalation and needs-based guidance that improved first-call resolution and customer satisfaction.
  • Consistently met productivity and compliance benchmarks in a fast-paced environment.

Education

Associate of Arts - Teaching and General Studies

University of Texas At Brownsville

High School Diploma -

Simon Rivera High School

Skills

  • Interpersonal
  • Problem-Solving
  • Time Management
  • Documentation Proficiency
  • Collaboration- "Team Player"
  • Organizational
  • Scheduling
  • Outbound/Inbound Calls
  • Computer
  • Troubleshooting

Certification

Computer Business Systems

INTERESTS

  • Reading
  • Creative Writing/Poetry
  • Strategy Games

LANGUAGES

English
Native or Bilingual
Spanish
Professional Working
ASL
Elementary

Timeline

Patient Care Specialist-REMOTE

OptiCall, Inc.
06.2023 - 09.2025

Advisor I

Nelnet
08.2022 - 11.2022

Substitute Teacher

Brownsville Independent School District
08.2014 - 08.2024

Associate of Arts - Teaching and General Studies

University of Texas At Brownsville

High School Diploma -

Simon Rivera High School

Similar Profiles

CREATE PROFILE