Mylena Powe
Mobile,Alabama
Summary
Secure a responsible career opportunity to fully utilize the training, skills and experiences. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Support Specialist (Remote)
SchoolMessenger (PowerSchool)
02.2022 - Current
- Providing technical support to clients via telephone and email; related to troubleshooting, resolving and diagnosing software & hardware issues
- Using remote desktop connections and configuring operating systems.
- Created user accounts and assigned permissions.
Tax Associate/Office Manager
Sister2Sista Tax Service
01.2016 - Current
- Prepare tax returns and ensure compliance with local and national regulations
- Overseeing Administrative tasks and managing office resources.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Customer Service Representative
Auto Injury Solutions
12.2018 - 05.2019
- Responsible for assisting providers, patients, billing services and adjusters with the explanations of medical coding regarding all injury casualty claims.
Social Service Caseworker
State of Alabama Department of Human Resource
10.2015 - 05.2018
- Investigate suspected cases of child abuse, neglect and exploitation while monitoring, advocating, evaluating and collaborating with courts and law enforcement.
Customer Service Representative/Escalations Representative
NCO Financial Services
03.2014 - 10.2015
- Handled customers financial transactions, created payment arrangements and applied payments to accounts
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Customer Service/Escalations Representative
Global Tel Link Corporation
09.2008 - 07.2013
- Created, organized and maintained third party accounts by entering customer data in multiple Jail systems
- Assisted customers with account information, payments and basic troubleshooting steps.
Education
Bachelor of Science - Criminal Justice
Faulkner University
Mobile, AL05.2010
Associate of Applied Science - Computer Science
Bishop State Community College
Mobile, AL05.2006
Skills
- Team work
- Problem Solving
- Adaptability
- Communication
- Critical Thinking
- Interpersonal
- Reliability
- Leadership
Certification
- CNP - Certified Notary Public
Timeline
Technical Support Specialist (Remote)
SchoolMessenger (PowerSchool)
02.2022 - Current
Customer Service Representative
Auto Injury Solutions
12.2018 - 05.2019
Tax Associate/Office Manager
Sister2Sista Tax Service
01.2016 - Current
Social Service Caseworker
State of Alabama Department of Human Resource
10.2015 - 05.2018
Customer Service Representative/Escalations Representative
NCO Financial Services
03.2014 - 10.2015
Customer Service/Escalations Representative
Global Tel Link Corporation
09.2008 - 07.2013
Bachelor of Science - Criminal Justice
Faulkner University
Associate of Applied Science - Computer Science
Bishop State Community College
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