Latonga Bray
Hawkinsville,GA
Summary
Moral Correctional Lieutenant, Sergeant, correctional officer with a 19-year background in corrections. Excellent criminal law knowledge and trained in crisis intervention. Hardworking and ethical with a gift for deescalating dangerous situations. Strong conflict resolution and interpersonal skills. Knowledgeable and dedicated customer service professional with extensive experience in correctional and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Patient Care Technician
Dialysis Center
Hawkinsville, GA
01.2023 - Current
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
Correctional Lieutenant
Dodge State Prison
Chester, GA
01.2021 - 09.2022
- Implemented appropriate discipline measures following review of investigation results.
- Reviewed daily logs to ensure accuracy of reported information related to inmate activities and personnel issues.
- Interpreted laws, rules and regulations governing the operations of a correctional facility.
- Served as liaison between management staff and other agencies involved in offender programming initiatives.
- Provided leadership and supervision to subordinate staff.
- Participated in court proceedings as required by law or department policy.
- Prepared written reports summarizing investigations into allegations of misconduct or violations of policy.
- Monitored security systems for compliance with established protocols.
- Conducted investigations of inmate disturbances and incidents.
- Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
- Ensured compliance with state and federal statutes regarding treatment of inmates.
- Facilitated communication between inmates and other members of the criminal justice system.
- Coordinated unit activities with other departments within the facility.
Correctional Officer Sergeant
Dodge State Prison
Chester, GA
07.2018 - 01.2021
- Assisted medical personnel during emergency medical situations involving inmates.
- Prepared monthly statistical reports detailing inmate population demographics, security issues, staffing needs.
- Addressed grievances filed by inmates regarding their rights or quality of care received at the facility.
- Intervened in situations involving physical altercations between inmates or between inmates and staff members.
- Served as a liaison between external agencies such as law enforcement organizations or social services providers when needed.
- Monitored CCTV systems for suspicious activity and responded accordingly.
- Facilitated educational programs designed to help inmates gain job skills or prepare for release back into society.
- Drafted memorandums outlining policy changes or procedural updates for dissemination throughout the facility.
- Coordinated training sessions for new correctional officers on policies, procedures and safety protocols.
- Conducted searches of staff members, visitors and inmates upon entry and exit from the facility.
Correctional Officer
Dodge State Prison
Chester, GA
01.2015 - 07.2018
- s.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Correctional Officer
Pulaski State Prison
Hawkinsville, GA
03.2010 - 06.2014
- Provided supervisors with oral and written reports of the quality and quantity of work performed by inmates
- Performed strip searches of inmates for visitation and details
- Always kept an accurate accountability of inmates, keys, and tools
- Monitored conduct of inmates, according to established policies and procedures to prevent an escape
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Supervised inmates clearing debris from beds
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Medical Office Assistant
Medical College of Georgia, Pulaski State Prison
Hawkinsville, GA
09.2003 - 02.2010
- Organized and maintained files
- Entered procedure codes and diagnosis codes into medical billing software.
- Received, recorded and filed medical payments by check, cash and credit card.
- Performed secretarial duties, utilizing knowledge of medical terminology, and hospital, clinic, and laboratory procedures
- Developed and implemented policies and procedures for documenting, storing, and retrieving information
- Answered telephone and scheduled appointments
- Dictated doctors’ notes
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Medical Assistant Diploma -
South Georgia Technical College
Americus, GA03.2003
High School Diploma -
Hawkinsville High School
Hawkinsville, GA05.1997
Skills
- Leadership
- Time Management
- Critical Thinking
- Interpersonal
- Strategic Planning
- Material Management
- Teamwork
- Continuous Learning
- Supervisory
- Communication
- Flexibility
- Perseverance
- Empathy
- Attention to Detail
- Customer Service
- Active Listening
- Data Entry
- Flexible and Adaptable
- Self-Motivated
- Interpersonal Communication
- Planning and Coordination
- Analytical and Critical Thinking
- Organization and Time Management
- MS Office
- Teambuilding
- Excellent Communication
- Written Communication
Accomplishments
- Supervised team of 20 or more staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Patient Care Technician
Dialysis Center
01.2023 - Current
Correctional Lieutenant
Dodge State Prison
01.2021 - 09.2022
Correctional Officer Sergeant
Dodge State Prison
07.2018 - 01.2021
Correctional Officer
Dodge State Prison
01.2015 - 07.2018
Correctional Officer
Pulaski State Prison
03.2010 - 06.2014
Medical Office Assistant
Medical College of Georgia, Pulaski State Prison
09.2003 - 02.2010
Medical Assistant Diploma -
South Georgia Technical College
High School Diploma -
Hawkinsville High School
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