Ruby Lopez

• Cultivating leads via calls, emails, and texts as necessary and assisting the patients to schedule an appointment
• Attention to detail required to manage the company's use of software systems and schedule patients correctly and successfully
• Ability to mentally multi-task, simultaneously actively listening to the call, navigating cloud-based systems, and notating the call
• Providing callers with world-class customer service as well as accurate information regarding their chosen surgical procedure(s) and/or cosmetic treatment(s)
• Being comfortable on a call with the patient discussing sensitive information and procedures, along with doing simple calculations to provide correct information
• Being a fast learner and able to quickly implement coaching goals for continuous improvement
• Being technologically self-sufficient, able to quickly learn new programs and do basic equipment troubleshooting alone or with guidance
• Ability to handle back-to-back calls in a VERY busy outbound medical call center, with over 100 calls a day
• Consistently achieving 90%+ in all Quality Assurance reviews and grades

• Responsibilities included but were not limited to- monitoring and instructing students and ensuring assignments are completed while maintaining order in the classroom, cooperating with fellow educators to accomplish common goals, demonstrating flexibility and availability were a must.

Company Overview: Student Loan Servicing Company

• Helping customers with their student loan inquiries, whether it was general questions, processing payments or finding payment options that best suited their needs
• Meeting customer call guidelines for service levels, handle time and productivity
• Developing strong interpersonal skills by building positive relationships and demonstrating respect, friendliness, and a proactive willingness to help
• Responding to customer requests, offering excellent support and tailored recommendations to address needs
• Resolving customer inquiries and complaints quickly, while delivering empathetic and efficient solutions that elevated the overall customer experience
• Working effectively in fast-paced environments

• Responsibilities included but were not limited to- inputting work orders, keeping warehouse/store inventory, satisfying customer inquiries, handling customer’s concerns to ensure customer satisfaction.