DIANE CABALLERO
Corpus Christi,TX
Summary
Dedicated professional with over 15+ years of experience in office settings providing exceptional clerical and operational support. Ability to thrive in team-based or independently motivated settings. Bringing a strong work ethic and excellent organizational skills to any setting.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Post Acute Medical Specialty Hospital
Corpus Christi, Texas
07.2025 - Current
- Facilitated insurance verification and eligibility checks for incoming patients.
- Maintained accurate records of patient information in the admissions database.
- Resolved any issues related to the admission process in a timely manner.
- Coordinated with admission team to schedule admission and recruitment programs.
- Answered application and enrollment inquiries from public via telephone or email.
Referral Coordinator
Conviva Care Center
Corpus Christi, Texas
09.2023 - 07.2025
- Collaborated with medical staff to streamline referral workflows and processes.
- Provided support to patients navigating insurance verification for referrals.
- Assisted in tracking referral outcomes and follow-up appointments for patients.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Communicated effectively with patients regarding referral processes and requirements.
Referral Coordinator
United Health Group-Wellmed
Corpus Christi, TX
09.2021 - 09.2023
- Enter all referral information accurately into appropriate tracking system daily to facilitate complete medical records
- Ensure patient demographics and insurance information is accurate and complete
- Ensure specialists have all clinical information for referrals
- Establish and maintain strong working relationships between primary care providers, specialists, and patients.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed up to 60+ patient referrals daily.
Service Coordinator
Centene Corporation
Corpus Christi, TX
06.2016 - 04.2021
- Maintain confidential member documentation to prevent data compromise and comply with HIPAA regulations
- Educate Legal Advocates/ Guardians/Member on various resources, services, and programs to maximize care
- Establish and maintain quarterly contact with members' or designated family members and complete Outreach screenings to check on member for changes to medical conditions
- Coordinate services for multiple individuals and families
- Identify and contact appropriate community resources on behalf of members
- Identify gaps in current services and develop relationships with patients,physicians, potential providers, including charitable organizations, schools, and government agencies
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Education
Community Health Worker
South Coastal Area Health Education Center
Corpus Christi, TX04-2025
High School Diploma -
Robstown High School
Robstown, TX06.1995
Skills
- Accurate recordkeeping
- Ongoing client support
- MS Office expertise
- Patient relationship management
- Document management
- Program coordination
- Interdisciplinary teamwork
- Insurance billing
- Problem resolution
- Customer service
- Communications
- Administrative support
- Medicare Compliance
- Patient Care Assessment
- Outbound/Inbound Calls
Timeline
Admissions Coordinator
Post Acute Medical Specialty Hospital
07.2025 - Current
Referral Coordinator
Conviva Care Center
09.2023 - 07.2025
Referral Coordinator
United Health Group-Wellmed
09.2021 - 09.2023
Service Coordinator
Centene Corporation
06.2016 - 04.2021
High School Diploma -
Robstown High School
Community Health Worker
South Coastal Area Health Education Center