Joyce Ferney

• Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Assisted in patient admission process based on federal and state laws.
• Collaborated with admissions team to develop and implement strategies to improve admissions process.

Admissions Coordinator -

Engaged with families and patients over the phone in order to gather information for appropriate level of care as well as communicate and work with referring agencies.

Accurately obtained insurance information and verify same. Communicate information to staff, schedule appointments for patients and register them into system.

• Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
• Maintained daily report documents, memos and invoices.
• Provided clerical support to company employees by copying, faxing, and filing documents.