Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Bowen-Herrera

Baltimore

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Ramen Utsuke. Proven ability to enhance guest experiences through effective communication, menu expertise, and positive attitude. Adept at operating POS systems and training team members, ensuring a collaborative and efficient work environment.

Overview

7
7
years of professional experience

Work History

Server

Ramen Utsuke
Baltimore
04.2022 - 08.2025
  • Provided attentive and friendly service to customers, ensuring a positive dining experience in a fast-paced environment.
  • Guided guests through the menu, offering recommendations on ramen dishes, toppings, and beverages to enhance their meal.
  • Thoroughly took orders, communicated special requests to the kitchen staff to ensure the quality of food before delivering food to tables.
  • Educated customers on traditional Japanese ramen ingredients and preparation methods.
  • Maintained efficiency by bussing tables, handling payments, running food to tables, and hosting.
  • Packing takeout orders and handing orders out to delivery drivers and/or customers.
  • Handled customer payments using POS systems, balancing receipts and cash at the end of shifts.
  • Communicated effectively with kitchen staff and other servers, working as a team to ensure quality and satisfaction of customers.

Supervisor & Assistant Manager

Roses Bakery
08.2018 - 04.2023
  • Maintained a clean and welcoming store environment, ensuring displays were visually appealing and stocked with fresh bakery items.
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and processing transactions efficiently.
  • Operated point-of-sale (POS) systems to handle cash, credit, and other payment methods accurately, balancing registers at the end of each shift.
  • Monitored inventory levels, restocked, and decorated cakes to order.
  • Trained new team members on company policies, customer service standards, cake decoration, safe food preparation, and product knowledge.

Dishwasher

Spoons Café
08.2020 - 12.2020
  • Maintained cleanliness and sanitation standards by efficiently washing and sanitizing dishes, utensils, and kitchen equipment.
  • Ensured the kitchen and dishwashing areas remained organized and free of hazards to support a safe working environment.
  • Assisted with basic food preparation and restocking kitchen supplies during busy shifts to support kitchen staff.
  • Regularly bussed and cleaned tables to maintain constant flow of seating and dining.

Education

Associate of Arts - General Studies

Community College of Baltimore County
Baltimore, MD
06-2026

High School Diploma -

Arts & Ideas Sudbury School
Baltimore, MD
06-2020

Skills

  • Organize efficiently
  • Strong work ethic
  • Positive guest interactions
  • Food delivery
  • Hostess support
  • Menu memorization
  • Dining area maintenance
  • Communicate effectively
  • Lift 40 pounds
  • Food safety standards
  • Server training
  • Team collaboration
  • Point of sale (POS) system operations
  • Inventory management
  • Customer service
  • Upselling products

Languages

English
Native/ Bilingual
Spanish
Limited
Korean
Elementary

Timeline

Server

Ramen Utsuke
04.2022 - 08.2025

Dishwasher

Spoons Café
08.2020 - 12.2020

Supervisor & Assistant Manager

Roses Bakery
08.2018 - 04.2023

Associate of Arts - General Studies

Community College of Baltimore County

High School Diploma -

Arts & Ideas Sudbury School

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