Maddison Wilson
Monroe,GA
Summary
Developed strong customer service and multitasking skills in high-paced environments. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
year of professional experience
Work History
Server/ Front of House
Rutledge Wings Southern Style
04.2026 - Current
- Prioritized tasks during high-volume shifts
- Maintain composure and efficiency during rush periods
- Upsell menu items, increasing average ticket size
- Handle large parties or special events
- Collaborate with kitchen staff to ensure timely and correct orders
- Greet guests promptly and create a welcoming dining experience
- Check in with guests regularly to ensure satisfaction and handle requests
- Maintain cleanliness and organization of dining area and service stations.
- Process customer orders efficiently using point-of-sale system.
- Collaborate with kitchen staff to ensure timely food delivery.
- Adapt quickly to changing priorities during peak hours.
- Handle customer inquiries and resolve issues to enhance satisfaction.
- Support training of new team members on service protocols and standards.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
HR Generalist
GS Construction Inc.
03.2025 - 10.2025
- Managed and maintained confidential employee documentation and personnel records.
- Supported employee onboarding and offboarding processes, ensuring proper documentation and compliance.
- Digitized and organized employee files to improve accessibility and record accuracy.
- Assisted with administrative HR tasks and internal record management.
- Maintained organized databases and performed regular data entry.
- Supported recruitment processes by screening resumes and scheduling interviews.
- Coordinated training sessions to enhance employee skills and knowledge retention.
- Responded to employee inquiries regarding policies, benefits, and workplace procedures.
- Collaborated with management to address workplace issues and foster a positive environment.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
Education
Bachelor of Science - Sociology, Criminal Justice
University of North Georgia
Dahlonega, Ga01-2025
Skills
- Highly organized professional with experience in Microsoft Office (Word, Excel, Outlook)
- Data entry and digital document management
- Strong attention to detail with the ability to organize large volumes of information accurately and efficiently
- Demonstrates strong time management, problem-solving, and communication skills while adapting quickly to new systems and workplace environments
- Exceptional customer service
- Quality control
Timeline
Server/ Front of House
Rutledge Wings Southern Style
04.2026 - Current
HR Generalist
GS Construction Inc.
03.2025 - 10.2025
Bachelor of Science - Sociology, Criminal Justice
University of North Georgia