Megan Cooper
Sweetwater,TN
Summary
Detail-oriented and dependable professional with experience in Customer service, banking, reception, and client relations. Skilled in Scheduling, communication, multitasking, and handling confidential information in fast-paced environments. Known for strong organizational abilities, professionalism, and creating positive client relations. Seeking an Office Assistant or Administrative position where I can contribute strong communication and administrative support skills.
Overview
9
9
years of professional experience
Work History
Server/ Front of house
Applebee's Neighborhood Bar & Grill
Athens, Tennessee
08.2018 - Current
- Managed high- volume customer interactions while maintaining accuracy and professionalism
- Handled payments, problem- solving, and multitasking in fast paced enviorments
- Built strong cominication and customer service skills through daily client interactions
- Collaborated with team members to maintain efficient operations and customer satisfaction
Home Consultant
Yurezz Home Center
Athens, Tennessee
10.2025 - 04.2026
- Assisted clients throughout the consultation and decision-making process
- Scheduled appointments and maintained client relations and communication
- Managed paperwork, customer information, and follow-up tasks
- Provided professional customer service and built strong client relationships
- Coordinated with team members to ensure smooth daily operations
Customer Service Representative
CapStar Bank
Sweetwater, Tennessee
02.2022 - 12.2023
- Facilitated account transactions and addressed banking needs to enhance customer satisfaction
- Maintained confidentiality and accuracy while handling sensitive financial information
- Handled phone inquiries and provided administrative support to ensure efficient customer service
- Balanced cash drawers and completed daily reported tasks accurately
Receptionist
Great Clips
Madisonville, Tennessee
09.2017 - 08.2018
- Answered phones and assisted clients with inquiries and check-ins to ensure smooth operations
- Delivered excellent customer service in fast-paced environment to enhance client satisfaction
- Scheduled appointments and managed front desk operations
- Maintained organization of records and managed daily office tasks to support efficient workflow
Education
High School Diploma -
Sequoyah High School
Madisonville, TN05-2016
Skills
- Customer service
- Cash handling
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Multi-tasking
- Persuasive selling
- Attention to detail
- POS operation
- Multitasking and organization
- Strong work ethic
- Microsoft Office
- Appointment scheduling
- Communication skills
- Conflict resolution
- File management
- Social media oversight
- Office supply management
- Inventory management
- Document scanning
- Email management
- Scheduling appointments
- Telephone reception
- Front desk operations
- Financial recordkeeping
- Professional demeanor
- Phone etiquette
- Recordkeeping and bookkeeping
- Multi-line telephone operation
Timeline
Home Consultant
Yurezz Home Center
10.2025 - 04.2026
Customer Service Representative
CapStar Bank
02.2022 - 12.2023
Server/ Front of house
Applebee's Neighborhood Bar & Grill
08.2018 - Current
Receptionist
Great Clips
09.2017 - 08.2018
High School Diploma -
Sequoyah High School