Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Escobedo

Phoenix,AZ

Summary

Dynamic professional with proven call center experience at Upgrade, Inc, adept at resolving payment issues and enhancing customer satisfaction. Skilled in critical thinking and problem-solving under pressure, excel in multitasking and adapting to fast-paced environments, consistently delivering results that improve operational efficiency and customer relations.

Overview

38
38
years of professional experience

Work History

Account Servicing Specialist

Upgrade Inc
Phoenix, AZ
04.2022 - Current
  • Document customer accounts accurately across multiple communication platforms.
  • Handle incoming customer calls concerning billing issues and service inquiries.
  • Resolve payment objections while ensuring alignment with customer needs during account servicing.
  • Assist with funding questions and confirm contract information, providing due dates for payments.
  • Engage in ongoing training initiatives to support development improvements.
  • Conduct training on home improvement welcome calls alongside servicing personal loans.
  • Enhance service delivery through collaboration with team members for better outcomes.

Driver Support

Veyo Transportation
06.2016 - 04.2022
  • Resolved payment-related objections by investigating issues and proposing suitable solutions.
  • Maintained comprehensive documentation for customer accounts across various communication channels.
  • Handled incoming calls to address billing inquiries, service questions, and general concerns.

Dispatcher

Discount Cab
02.2009 - 06.2016
  • Managed phone call operations, ensuring timely transfer to appropriate departments.
  • Entered trip requests efficiently while providing necessary assistance to drivers.
  • Submitted tickets for driver accident and incident reports to maintain comprehensive records.

Customer Service Representative

Steris Laboratories
04.1987 - 06.1995
  • Answered phone inquiries at reception, routing calls to designated staff as necessary.
  • Updated and maintained company records and files for accuracy.
  • Performed document organization, photocopying tasks, filing duties, and report preparation.

Education

Diploma -

Maryvale High school
Phoenix, AZ
05.1987

Skills

  • Flexibility and adaptability
  • Quality assurance expertise
  • Critical thinking
  • Multitasking skills
  • Customer empathy
  • Problem-solving under pressure

Timeline

Account Servicing Specialist

Upgrade Inc
04.2022 - Current

Driver Support

Veyo Transportation
06.2016 - 04.2022

Dispatcher

Discount Cab
02.2009 - 06.2016

Customer Service Representative

Steris Laboratories
04.1987 - 06.1995

Diploma -

Maryvale High school

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