Arianna Campos
San Antonio,TX
Summary
Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Credit Card Specialist
Citibank
San Antonio, Texas
03.2024 - Current
- Provided guidance to customers on how to use their credit cards responsibly and effectively to include locking or closing accounts due to fraudulent activity .
- Assisted customers with payment plans and other special arrangements as needed.
- Resolved disputes over billing errors or unauthorized charges.
- Processed payments from customers in a timely manner according to established procedures.
- Responded to inquiries from customers regarding their credit cards and accounts.
Debit Card Fraud Specialist
JP Morgan Chase
San Antonio, TX
02.2022 - 02.2023
- Investigated debit card fraud cases, identified patterns and trends in fraudulent activities.
- Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents.
- Identified opportunities for process improvements related to detection and prevention of debit card frauds.
- Reviewed, verified, and identified customer transactions to detect and prevent financial crimes activities.
- Performed general accounting handling functions such as closing accounts and placing accounts on hold.
Education
High School Diploma -
Texas Leadership Academy
San Antonio, TX06.2020
Skills
- Reporting and alerts
- Account information review
- Telephone and email etiquette
- Excellent customer service skills
Timeline
Credit Card Specialist
Citibank
03.2024 - Current
Debit Card Fraud Specialist
JP Morgan Chase
02.2022 - 02.2023
High School Diploma -
Texas Leadership Academy