Adriana Cardenas
Rancho Cucamonga,CA
Summary
Dedicated Bilingual (English/Spanish-fluent) professional with proven performance in customer service/account management, committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful employee who consistently meets and exceeds productivity goals.
Overview
10
10
years of professional experience
Work History
Escalation Expert
Sunrun
Remote
10.2023 - Current
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Collections/Account Management
ARS National Services
Rancho Cucamonga, Ca
01.2018 - 03.2021
- Facilitated repayment negotiations for borrowers through third-party phone calls.
- Processed claims across 50 states adhering to state-specific regulations.
- Collaborated on strategies to help associates consistently achieve monthly bonuses.
Sales Rep/Customer Service
Quick Debt Services
Rancho Cucamonga, Ca
07.2016 - 12.2017
- Ensured precise and relevant responses to customer questions.
- Guided clients to determine specific needs and objectives regarding student loans.
- Demonstrated proficiency in QuickBooks Pro, Excel, Word, Debt Pay Pro.
Senior Solar Specialist/Customer Service
Cloud Marketing
Rancho Cucamonga, Ca
06.2015 - 07.2016
- Contracted by NRG Solar, delivered exceptional customer service to potential clients.
- Collaborated with in-house teams to determine suitability for solar energy solutions.
- Evaluated unique financial situations to identify cost-saving opportunities.
Education
High School Diploma -
Bonita High School
La Verne, Ca01.2006
Skills
- Strong problem solving ability
- Negotiation techniques
- Customer relationship management
- Team collaboration
- Time management
- De-escalation techniques
Timeline
Escalation Expert
Sunrun
10.2023 - Current
Collections/Account Management
ARS National Services
01.2018 - 03.2021
Sales Rep/Customer Service
Quick Debt Services
07.2016 - 12.2017
Senior Solar Specialist/Customer Service
Cloud Marketing
06.2015 - 07.2016
High School Diploma -
Bonita High School