Overview
Work History
Education
Skills
Timeline
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Camille Rose Castillo

South Ogden

Overview

20
20
years of professional experience

Work History

Escalation EXpert

Sunrun
07.2019 - 02.2025
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.

Final Assembly Technician

Adam Aircraft
06.2005 - 01.2008
  • Performed assembly of products according to specifications and instructions.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Reassembled and adjusted components to meet required specifications.

Education

Bachelor of Science - Criminal Justice

Weber State University
Ogden, UT
12-2013

Skills

  • Customer Complaint Resolution
  • De-escalation techniques
  • Assertiveness
  • Goal setting and achievement
  • Documentation Management
  • Collaborative Teamwork
  • Client Support
  • Analytical Problem-Solving
  • Problem-solving skills
  • Effective Time Management
  • Detail-Oriented Approach
  • Strong Verbal Communication

Timeline

Escalation EXpert

Sunrun
07.2019 - 02.2025

Final Assembly Technician

Adam Aircraft
06.2005 - 01.2008

Bachelor of Science - Criminal Justice

Weber State University

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Camille Rose Castillo