- Photography
- Hiking
- Music
- Cooking
- Volunteering
- Running
- Football ( EAGLES )
- Quality time with family & friends
Chandler Anderson
Broad Brook,CT
Summary
Renewable Energy Expert with a decade of demonstrated success in both commercial and residential solar installations, skilled in project management and skilled at efficiently resolving customer escalations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Escalation Expert
Sunrun
Connecticut
09.2024 - Current
- Overseeing customer escalations from intake to the final resolution
- Collaborate with multiple departments to evaluate case escalations, determine appropriate next steps, and coordinate site visits to resolve escalated cases as necessary
- Develops cost-effective solutions that prioritizes customer satisfaction and company budget
- Effectively manages over 40+ escalations at once, ensuring clear and transparent communication with customers while adhering to company timelines
- Invests time in educating customers about their solar agreements, utility bills, NEM statements, and any concerns related to system performance, aiming to mitigate potential future escalations
- Thoroughly documents essential information throughout a case to clearly illustrate the customer's journey from the initial contact to the final resolution
Technical Project Manager
SunPower
Newington, CT
01.2021 - 09.2024
- Responsible for leading several projects from intake to system activation while adhering to safety and quality standards, and project service level agreements/deadlines
- Conducts weekly cross-functional meetings to communicate on project status, address issues, problem solve for a path forward
- Provide day to day direction and oversight of project resources (staff, equipment, subcontractors) and materials
- Provide successful management of all contract documents, risks and changes throughout the project
- Identify all people or organizations impacted by the project, analyzing stakeholder expectations and impact on the project, and developing appropriate management strategies for effectively engaging stakeholders in project decisions and execution
- Supported our Connecticut residential market, managing over 1,200 installs totaling 13.3 megawatts of power
Field Supervisor
SunPower
Newington, CT
01.2020 - 01.2021
- Performed client-site servicing, repair, and installation of SunPower products while providing technical support to customers and leadership to a team of Installers
- Determined most cost-effective repairs and solutions to minimize customer downtime and impact on the business
- Served as point of contact on the job site for any employee or customer concerns
- Diagnosed mechanical, hardware, and other failures using established procedures and product knowledge
Inspection Coordinator
SunPower
Newington, CT
01.2018 - 01.2020
- Coordinated and scheduled inspections with local authorities, utility companies, and customers to ensure timely project progression
- Acted as the primary point of contact between project managers, installation teams, inspectors, and customers regarding inspection schedules and requirements
- Ensured all inspections comply with local, state, and federal regulations and company standards
- Addressed any issues or concerns raised during inspections and coordinate with relevant teams to implement corrective actions
- Identified opportunities for process improvements and implement best practices to enhance inspection coordination efficiency
Installer I
SunPower
Newington, CT
01.2018 - 12.2018
- Performs client-site servicing, repair, and installation of SunPower products while providing technical support to customers and leadership to a team of Installers
- Determines most cost effective repairs and solutions to minimize customer downtime and impact on the business
- Serve as point of contact on the job site for any employee or customer concerns
- Diagnosed mechanical, hardware, and other failures using established procedures and product knowledge
Foreman
Solar City/Tesla
Rocky Hill, CT
01.2016 - 12.2017
- Supervised solar install sites and Install Technicians to ensure safety standards and quality guidelines are met
- Ensured job sites are adequately staffed, designed, and supplied with necessary building materials to successfully meet customer satisfaction
- Served as point of contact on the job site for any employee or customer concerns
- Trained new Technicians on Solar City/Tesla Standard Operating Procedures
Commercial/Residential Installer
Solar City/Tesla
Rocky Hill, CT
01.2015 - 12.2016
- Layout and assembly of solar modules in a timely, efficient, and safe manner while adhering to company SOPs
- Mechanical/structural mounting of racking, modules, and electrical equipment
- Properly planned and coordinated installation site and schedule to best meet the customer’s needs
- Maintained a safe workplace that is compliant with OSHA and SolarCity standards
Education
General Studies - Coursework
Manchester Community College
Manchester, CT01.2015
Skills
- Effective communicator
- Leadership
- Detail-oriented
- Technical support
- Cross-functional collaboration
- Customer escalation
- Time management
- Salesforce
- Google mail / Chat
- Proficient in Microsoft Office
Accomplishments
- In just five months as an Escalation Expert, I have received 24 five-star ratings from 32 customer surveys, resulting in an average agent satisfaction score of 4.6 out of 5 and an average customer resolution score of 4.3 out of 5
- In just five months as an Escalation Expert, I have handled 217 escalation cases and successfully resolved 171 of them, achieving an average resolution time of 25 days.
- Supported our Connecticut residential solar market, managing over 1,200 installs totaling 13.3 megawatts of power.
Certification
- OSHA 30
- CPR/First Aid Certified
- AWP (Lull, Boom, Scissor, Manually Propelled)
- Earth Moving Operator (Skid Steer)
- Bander
Interests
Timeline
Escalation Expert
Sunrun
09.2024 - Current
Technical Project Manager
SunPower
01.2021 - 09.2024
Field Supervisor
SunPower
01.2020 - 01.2021
Inspection Coordinator
SunPower
01.2018 - 01.2020
Installer I
SunPower
01.2018 - 12.2018
Foreman
Solar City/Tesla
01.2016 - 12.2017
Commercial/Residential Installer
Solar City/Tesla
01.2015 - 12.2016
- OSHA 30
- CPR/First Aid Certified
- AWP (Lull, Boom, Scissor, Manually Propelled)
- Earth Moving Operator (Skid Steer)
- Bander
General Studies - Coursework
Manchester Community College
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