Adriana Cardona
Lincoln Head Start
Pocatello,ID
11
years of professional experience
Compassionate Social Worker offering over 6 years of case management expertise. Offering a comprehensive background in social services, community partnerships, and interpersonal skills.
Work History
Family Advocate
6 Years 1 Month- Reduced client and family crises by providing urgent, frequent mental health, behavioral, social skills, and activity-based referrals to clients and families.
- Provided case management to clients and families to ensure appropriate linkage to community providers and resources.
- Established and maintained child and family files as required by the work plan, assuring the files were kept confidential.
- Assisted families with personal goals to guide families in becoming more self-sufficient and ultimately feeling empowered and able to meet their own family needs without further assistance.
- Actively worked to link families into existing community resources, including transportation, medical, dental, mental health, food, clothing, and early intervention programs.
Manager
3 Years 7 Months- Trained and managed six employees and resolved any conflict issues, work schedules, and made sure timesheets were submitted in a timely manner.
- Improved customer relationships by ensuring that communication of issues, problems or finding were conducted in a non-technical and timely manner among faculty and staff.
- Planned and used appropriate instructional and learning strategies, activities, materials, and equipment that reflect an understanding of the learning styles and needs of students tested.
- Administered tests in the Testing Center and monitored students taking exams in a classroom setting and made sure our computers’ software and applications were up to date.
- Maintained test security to ensure confidentiality and integrity of test materials by enforcing the rules of the Testing Center to all examinees and reported any violations.
- Always demonstrated a professional demeanor when speaking with supervisors, faculty, staff, and students.
Sales Clerk/Cashier
3 Years 8 Months- Operated a Point of Sale cash register, closed and balanced cash register at the end of the day while ensuring the deposits were accurate.
- Responsible for training nine new employees in sales techniques, providing excellent customer service, problem-solving and daily cash balancing operations.
- Checked in pharmaceutical drugs, inventory and restocked shelves.
- Provided customer service by greeting customers entering, answering questions about different items, and guiding and solving queries of customers.
- Maintained knowledge of store inventory and sales activities/ Keep the work area tidy and clean
- Handled voids, returns, cash in/cash out, coupon sales.
- Provided exceptional customer service by assisting customers with product inquiries and recommendations.
Education
Bachelor of Arts - Spanish
- Honoree of Magna Cum Laude
- Member of Sigma Delta Pi
Bachelor of Arts - Social Work
- Honoree of Magna Cum Laude
- Member of Sigma Delta Pi
Skills
Strong communication skills with the ability to work in teams and work independently.
Bilingual- Fluent in English and Spanish
Computer adept in Microsoft Suite
Prezi
Outlook
Childplus
Social Media
Google Apps and can type 71 WPM.
Critical Thinker
Self-motivated
Fast learner
Trauma Informed
Customer Service Skills
Adaptable
Timeline
Family Advocate
Lincoln Head Start
07.2020 - CurrentRead More
Manager
ISU Language Lab
08.2016 - 03.2020Read More
Sales Clerk/Cashier
Wallace Drug Pharmacy
08.2015 - 04.2019Read More
Idaho State University
Bachelor of Arts from Spanish
Read More
Idaho State University
Bachelor of Arts from Social Work
Read More
License and Certifications
- Licensed Social Worker in the state of Idaho
- Certified Mental Heath Training
- CPR & First Aide Trained
- Certified in HIPPA
- Certified in Stewards of Children Training