Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Carrick

Las Vegas,NV

Summary

Dynamic professional with extensive experience in customer service, notably at Water Wings Swim School, where I excelled in managing high-volume calls and training new staff. Proven problem-solver with strong communication skills, adept at building rapport and ensuring customer satisfaction while maintaining compliance in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Call Center Representative

Water Wings Swim School
08.2023 - Current
  • Managed high-volume inbound calls, addressing customer inquiries and concerns efficiently.
  • Trained new representatives on call handling procedures and customer service best practices effectively.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Loan Processor

Soaren Management
06.2021 - 08.2023
  • Reviewed loan applications for accuracy and completeness, ensuring compliance with regulatory requirements.
  • Communicated effectively with clients to gather necessary documentation for loan processing.
  • Processed incoming loan inquiries, providing information on products and services available.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.

Reservation Agent

Maverick Helicopters
04.2018 - 03.2020
  • Managed booking inquiries and provided exceptional customer service to enhance guest experiences.
  • Coordinated reservations using advanced scheduling software to optimize helicopter availability.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.

Education

Theology

Elohim Academy
Las Vegas, NV

General Studies

Victor Valley College
Victorville, CA

Massage Therapy

Bryman College
City Of Industry, CA

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Communicating with clients
  • Answering questions
  • Product knowledge
  • Building rapport
  • Logging call information
  • Training experience

Timeline

Call Center Representative

Water Wings Swim School
08.2023 - Current

Loan Processor

Soaren Management
06.2021 - 08.2023

Reservation Agent

Maverick Helicopters
04.2018 - 03.2020

Theology

Elohim Academy

General Studies

Victor Valley College

Massage Therapy

Bryman College

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Adriana Carrick