ADRIANA CASTANEDA
Costco
Yuma,AZ
13
years of professional experience
Results-driven administrative professional with 10 years of experience in office operations and regulatory compliance. Expertise in budgeting, contract negotiation, and project management, complemented by proficiency in Microsoft Outlook and document management systems. Demonstrated success in reducing expenses and enhancing productivity.
Work History
Head Cashier
2 Months- Trained and mentored new cashiers on operational best practices, enhancing customer service excellence and team efficiency.
- Managed daily cash reconciliations, identifying discrepancies and implementing corrective measures to maintain cash accuracy.
- Coordinated scheduling for cashier staff, optimizing coverage during peak hours to enhance operational efficiency.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Wholesales Parts Admin/Business Office
1 Year 1 Month- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Resolved customer complaints regarding refunds or exchanges, enhancing customer satisfaction and retention
- Ensured compliance with health and safety regulations by conducting regular inspections and upgrades.
- Maintained accurate records of daily sales, returns, and voids, ensuring precise reconciliation with end-of-day reports
- Coordinated office supplies inventory and placed orders, supporting uninterrupted office operations
- Developed and maintained courteous and effective working relationships.
- Responded promptly to inquiries from clients, vendors, or employees regarding administrative matters
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Business Office Manager
2 Years 10 Months- Oversaw daily operations of business office, streamlining administrative tasks to enhance workflow
- Coordinated employee schedules to maintain adequate coverage during peak hours while optimizing staffing levels for cost control
- Partnered with department heads to develop annual budgets and monitor expenses, aligning expenditures with financial goals
- Coordinated communication between departments to enhance collaboration and resolve operational issues.
Contract Clerk
2 Years 2 Months- Managed the end-to-end contract administration process, including drafting, reviewing, and negotiating contracts with vendors and clients
- Typed and proofread various documents, ensuring accuracy and adherence to company standards
- Prepared invoices accurately using accounting software
- Managed office supply inventory and ordered supplies to ensure availability
- Trained new clerical staff on office procedures to facilitate smooth onboarding
- Coordinated with external vendors for supply orders and maintenance requests to streamline communication
- Served as a point person for external vendors regarding supply orders or maintenance requests
Education
Bachelor's Degree - Psychology
High School - Psychology
- Dean’s List 3 times, Captain of Dance Line, Cheerleader
- GPA: GPA 3.9
Skills
Cash handling
Customer service
Bilingual
Spanish & English
Positive mindset
Multi-tasking skill
Multi-tasking
Cash handling procedures
Adaptability and dependability
Punctuality
Operational efficiency
Employee training
Positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cashier
Costco
11.2025 - 01.2026Read More
Wholesales Parts Admin/Business Office
Northside Chevrolet
06.2022 - 07.2023Read More
Business Office Manager
Ocean Honda
05.2016 - 03.2019Read More
Contract Clerk
Yuma Honda
03.2013 - 05.2015Read More
Hinsdale South High School
High School from Psychology
Read More
Northwestern University
Bachelor's Degree from Psychology
Read More