Adriana Castilla
Wildomar,CA
Summary
Experienced General Manager with a proven track record in leading teams, optimizing operations, and driving business growth. Skilled in customer service, sales, budgeting, and staff development. Strong communicator committed to excellence and delivering top-tier service in fast-paced, customer-focused environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Account Manager
Staffing Agency
- Delivered tailored staffing solutions and optimized operations for construction firms, increasing placements by 15% and enhancing client satisfaction
- Built and maintained key partnerships, ensuring client retention and satisfaction
- Identified growth opportunities and successfully negotiated contracts to increase profitability
- Led cross-department collaboration for smooth onboarding and account service
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
Guest Services & Housekeeping Manager
MCHS Inns of the Corps Camp Foster
03.2023 - 05.2024
- Managed end-to-end operations across five lodging facilities and two slot rooms
- Directed staff of 50+ employees, including contractors and supervisors, with strong focus on service delivery and efficiency
- Ensured compliance with brand standards, safety regulations, and performance KPIs
- Developed and implemented SOPs, conducted evaluations, and supported high-level guest accommodations for military and civilian leadership
Housekeeping Manager
MCHS Inns of the Corps Camp Foster
01.2022 - 05.2023
- Led 30+ team members across housekeeping, janitorial, and laundry functions
- Reduced operational costs by $57K over two years by improving labor use and eliminating unnecessary contract work
- Conducted weekly audits, ensured OSHA compliance, and created long-term efficiency strategies
- Played a key role in budgeting, purchasing, and inventory control
Education
Master of Business Administration -
University of Maryland Global Campus
Maryland09-2025
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
Maryland06.2021
Skills
- Team Leadership & Development
- Operations Management
- Strategic Planning & Execution
- Budget & Cost Control
- Multi-Site Management
- Conflict Resolution
- Guest Experience Optimization
- Staff Training & Performance Reviews
- Vendor & Contract Management
- Preparing contracts
Certification
University of Maryland Global Campus
- Human Resources Management
- Management Foundations
Awards
Marine Corps Community Services Employee Excellence Leadership Award, 12/01/22
Languages
Spanish
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Guest Services & Housekeeping Manager
MCHS Inns of the Corps Camp Foster
03.2023 - 05.2024
Housekeeping Manager
MCHS Inns of the Corps Camp Foster
01.2022 - 05.2023
Account Manager
Staffing Agency
Master of Business Administration -
University of Maryland Global Campus
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
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