Christina E. Glauer
Duffield,VA
Summary
Experienced Customer Service professional with strong leadership abilities and problem-solving skills. Proficient in typing 50+wpm, Microsoft Applications, and Micros with over 10 years of experience. Seeking growth opportunities with steady scheduling to accommodate family responsibilities. Dedicated to making a lasting impression in future employment.
Overview
23
23
years of professional experience
Work History
Recruiter Administrator
Staffing Agency
07.2021 - 01.2025
- Recruiter Administrator for the Staffing Agency,
- Conducted proactive outreach to potential candidates through various platforms like indeed, social media and job fairs.
- Conducted more than 80 interviews and screened candidates for open positions and ensured a seamless candidate experience.
- Made employment offers, conducted more than 100 extensive background checks, filled paperwork and onboarded the hired candidate.
Loan Processor
Cross Country Mortgage
07.2020 - 07.2021
- Loan processor for Cross Country Mortgage.
- Gathered and analyzed 10 to 15 loans per week reviewing the financial data provided by the loan officer, verified borrower’s income, Assets and credit history.
- Ordered and reviewed appraisals, title reports and other documents.
- Worked hand in hand with the Clients, Title Companies, Realtors, and the Appraisers.
Customer Service Representative
Easy Money
04.2017 - 02.2020
- Greeted all customers with a positive attitude and eagerness to help.
- Strived to be excellent at helping put together a plan for what suits their needs best, and making them feel comfortable throughout the process.
- Wrote payday advances, flex loans, title loans, cash checks and constantly communicate with banks to validate checks and funds.
- Worked in a fast, but complaint, manner and always made sure the customer was happy and the company was well represented.
- Responsible for the opening and closing of the store, vault counts of up to $40k-$60k and collection phone calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Stay at Home Mom/Wife
Self Employed
01.2012 - 04.2017
- Managing the household of two adults and two children.
- Providing childcare for one school age child and two children at home.
- Nurturing the family's well-being.
- Multitasking, and time management
- Strong focus on emotional support and practical needs of the family.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Organized and detail-oriented with a strong work ethic.
Server
Bailey’s
02.2011 - 01.2012
- Responsible for greeting, seating and serving customers.
- Had more than 50 return customers weekly and always met all sales goals/promotions.
- Excellent attendance and picked up shifts when allowed.
- Proficient in Micros Program.
- Worked in an organized and timely manner.
- Left with notice and eligible for re-hire.
- Supported needs of a multi- person wait staff who attended to specific needs of countless customers daily for Sports type restaurant with social relevancy and intentionality.
Server
Riverfront
02.2011 - 06.2011
- Responsible for all wait staff duties.
- Provided exceptional customer service for more than 100 customers weekly.
- Worked as a team with all staff and strived to upsell customers to maximize profit for the company.
- Successfully maintained two jobs while being a single mother.
- Left with notice and eligible for re-hire.
Food Nutritionist
Kingsport City School System
08.2009 - 06.2010
- Had privilege of planning meals.
- Organizing and stocking, assisting with truck orders and serving others.
- Developed lasting relationships with students and teachers.
- A positive influence in the lives of students and teachers.
Stay at Home Mom/Wife
Stay at Home Mom and Wife
07.2002 - 08.2009
- Managing the household,
- Providing childcare
- Nurturing the family's well-being. This role involves
- Multitasking, and time management
- Strong focus on emotional support and practical needs of the family.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Advanced Studies Diploma - College Prep
Greeneville High School
Greenville, TN01.1999
Skills
- Candidate evaluation
- Office management skills
- Talent acquisition and sourcing
- Collaborative teamwork
Timeline
Recruiter Administrator
Staffing Agency
07.2021 - 01.2025
Loan Processor
Cross Country Mortgage
07.2020 - 07.2021
Customer Service Representative
Easy Money
04.2017 - 02.2020
Stay at Home Mom/Wife
Self Employed
01.2012 - 04.2017
Server
Bailey’s
02.2011 - 01.2012
Server
Riverfront
02.2011 - 06.2011
Food Nutritionist
Kingsport City School System
08.2009 - 06.2010
Stay at Home Mom/Wife
Stay at Home Mom and Wife
07.2002 - 08.2009
Advanced Studies Diploma - College Prep
Greeneville High School
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