Adriana Chavez Velasco

Accomplished multiple tasks within established timeframes.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
• Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
• Performed clean, high-quality work at all times.
• Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
• Accepted and processed customer payments.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Kept bar presentable and well-stocked to meet customer needs.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Demonstrated strong multitasking skills by managing 5-8 tables simultaneously without compromising service quality.
• Handling over 100 drinks per shift without losing the main flavor and preparation.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Handled large customer traffic during special events, nights, and weekends.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Maintained responsible management of cash handling duties to ensure accurate accounting upon completion of every shift.
• Executed bar opening and closing duties seamlessly by strictly adhering to established protocols, guaranteeing readiness for every shift.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.