Mamuyovwi Akpowowo
Queens,NY
Summary
Dynamic IT Support professional with a proven track record at Deloitte, excelling in complaint handling and problem-solving. Enhanced customer satisfaction through effective appointment scheduling and training initiatives. Collaborated with teams to streamline processes, significantly improving service efficiency and user experience across departments.
Overview
7
7
years of professional experience
Work History
Frontline IT Support / Helpdesk Intern
Connectplus
03.2023 - 10.2025
- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Managed cash transactions accurately, ensuring compliance with financial protocols.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Collaborated with team members to streamline processes, improving overall efficiency.
IT Support Assistant –
TechSolve Solutions
09.2022 - 02.2023
- Provided technical support for hardware and software issues, enhancing user experience across departments.
- Assisted in maintaining network infrastructure, ensuring optimal performance and reliability for operations.
- Collaborated with IT team to deploy new systems, streamlining onboarding processes for staff members.
- Developed training materials for end-users, improving understanding of technology tools and resources.
Customer Service Representative
Deloitte
09.2018 - 08.2022
- Resolved customer inquiries efficiently, enhancing service satisfaction and loyalty.
- Utilized CRM systems to track interactions, ensuring accurate follow-up and resolution.
- Collaborated with cross-functional teams to streamline communication processes, improving response times.
- Trained new representatives on customer service protocols and best practices, fostering team development.
Education
MBA - Business Administration And Management
University of Sunderland In London
London, United Kingdom11-2023
Bachelor of Arts - Mass Communication
University of Benin
Benin-city, Nigeria08-2016
Skills
- Appointment scheduling
- Complaint handling
- Performance tracking
- Up-selling strategies
- Teamwork
- Problem-solving skills
Timeline
Frontline IT Support / Helpdesk Intern
Connectplus
03.2023 - 10.2025
IT Support Assistant –
TechSolve Solutions
09.2022 - 02.2023
Customer Service Representative
Deloitte
09.2018 - 08.2022
MBA - Business Administration And Management
University of Sunderland In London
Bachelor of Arts - Mass Communication
University of Benin