ADRIANA DEITADO
Loxahatchee
Summary
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Spinalworx Chiropractic and Medical Center
01.2019 - 03.2020
- Answered and managed incoming and outgoing calls.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately collecting copayments and, issuing receipts, and maintaining detailed records of all transactions.
- Processed claims and billed insurance companies while informing individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Followed up with insurance and attorneys office on patients progress for claim processing payments.
Personal Assistant to the Owner
Empire Imaging
02.2015 - 01.2017
- Checked patients in and out.
- Sourced and ordered office equipment and office supplies.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Scheduled patients, verified insurance, billed auto insurance and made collection calls when needed.
Assistant Office Manager
Invictus Medical Center
03.2011 - 01.2014
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Assisted in interviewing candidates and onboarding new hires for a seamless transition into the office.
- Conferred with insurance company representatives to expedite payments and resolve filing issues when needed for credentialing.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assisted with patient referrals and patient transportation.
Insurance Verification Specialist
Weston Outpatient Surgery Center
12.2002 - 03.2004
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Assisted with medical coding and billing tasks.
Referral and Authorization Coordinator
Bennet Family Practice
04.1998 - 12.2002
- Improved patient care by efficiently coordinating authorizations for medical procedures, pharmacy and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations from insurance to determine approved or denied items.
- Maintained consistent follow-up on status of prior authorization requests.
Education
Associate of Arts - Education
Broward College
Fort Lauderdale, FL05.2011
Medical Assistant - Medical Assistant
Florida Technical College
Miami, FL01.1998
Skills
- Administrative skills
- Appointment coordination
- Front desk management
- Invoice management
- Organized file management
- Scheduling and calendar management
- Listening skills
- Effective time management
- Analytical problem-solving
- Accurate data entry
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Timeline
Front Office Assistant
Spinalworx Chiropractic and Medical Center
01.2019 - 03.2020
Personal Assistant to the Owner
Empire Imaging
02.2015 - 01.2017
Assistant Office Manager
Invictus Medical Center
03.2011 - 01.2014
Insurance Verification Specialist
Weston Outpatient Surgery Center
12.2002 - 03.2004
Referral and Authorization Coordinator
Bennet Family Practice
04.1998 - 12.2002
Medical Assistant - Medical Assistant
Florida Technical College
Associate of Arts - Education
Broward College
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