Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana De La Cruz

Redwood City,CA

Summary

Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Bay Host with background in providing top-notch customer service in busy environments. Strengths include effective communication, problem-solving skills, and ability to manage time efficiently. Demonstrated impact in previous roles by enhancing guest satisfaction through proactive service delivery and quick response to inquiries or issues. Possess strong knowledge of safety procedures, cleanliness standards and operational policies related to hospitality industry.

Overview

8
8
years of professional experience

Work History

Bayhost/Event Coordinator

TopGolf
Burlingame, California
12.2024 - Current
  • Maintained an up-to-date knowledge of local events, attractions, restaurants.
  • Greeted customers and provided them with information about the resort's amenities.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Helped playmakers, suggested products and made moments that mattered.

Youth Developer

Boy's and Girl's Club
Redwood City, CA
12.2019 - 07.2024
  • Maintained accurate records and documented client data in company databases.
  • Provided guidance to youth in areas such as educational development, career exploration, and personal growth.
  • Planned, coordinated, and supervised recreational activities for youth.
  • Provided support to families of participating youth through counseling sessions and referrals to other resources.
  • Prepared patients for self-management and decision-making responsibilities.

Crew Member

Trader Joes
01.2017 - 01.2023
  • Maintained safe food handling practices to prevent germ spread.
  • Upheld high standards of productivity and quality in operations.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Informed customers about daily specials in an engaging manner.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.

Care Assistant

Devonshire Care Centre
Redwood City, CA
02.2021 - 11.2021
  • Performed light housekeeping duties such as changing bed linens, dusting furniture and vacuuming carpets.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Supported resident interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Drove clients to doctors' appointments and social outings.

Education

Surgical Technology -

Carrington College
San Jose, California
10.2023

Associates of Arts -

Cañada College
Redwood City, California
01.2020

High School Diploma -

Woodside High School
Redwood City, California
06.2018

Skills

  • Relationship Building
  • Customer Service
  • Active Listening
  • Issue Reporting
  • Stress Management Techniques
  • Critical Thinking Abilities
  • Equipment Operation
  • Teamwork and Collaboration
  • Work Prioritization
  • Cross-selling techniques
  • Upselling strategies
  • Punctuality

Languages

3

Timeline

Bayhost/Event Coordinator

TopGolf
12.2024 - Current

Care Assistant

Devonshire Care Centre
02.2021 - 11.2021

Youth Developer

Boy's and Girl's Club
12.2019 - 07.2024

Crew Member

Trader Joes
01.2017 - 01.2023

Surgical Technology -

Carrington College

Associates of Arts -

Cañada College

High School Diploma -

Woodside High School
Adriana De La Cruz