Haven Jimenez
Austin,TX
Summary
Dedicated and compassionate undergraduate BSW student aspiring to be a clinical practitioner. With skills in needs assessment, crisis de-escalation, and case management I am eager to grow in experience and utilizing problem-solving and stabilization techniques in direct client service.
Overview
5
5
years of professional experience
Work History
Bayhost/Event Ambassador
TopGolf Austin
Austin, TX
02.2023 - Current
- Created an enjoyable atmosphere by building rapport with players through active listening to identify needs and provide efficient service.
- Communicated complex information clearly to diverse groups and advocated for customer needs to management.
- Maintained composure through emotional regulation during high-stress, fast-paced service.
- Utilized de-escalation techniques to resolve conflicts with agitated customers, to ensure a safe and welcoming environment.
Receptionist
Di-Hard Fitness
Rockdale, TX
01.2021 - 08.2022
- Conducted screenings for new members, ensuring all required documentation and liability waivers were accurately completed.
- Managed sensitive member information to protect client confidentiality and preserve dignity by maintaining organized digital and physical filing systems.
- Acted as the primary point of contact, assessing visitor needs and providing appropriate resources or directing them to specialized staff.
Education
Bachelor of Arts - in Social Work, Minor in Business
The University of Texas At Austin
Austin, TX12-2026
Skills
- Strong work ethic
- Conflict resolution
- Administrative abilities
- Relationship building
- Team collaboration
- Active listening and empathy
Social Work Service Learning
Angel House Soup Kitchen (30 Hours)
- Provided nutritional support to 50+ daily visitors experiencing food insecurity.
- Developed a deep understanding of local systematic barriers and cultural dynamics affecting marginalized populations in East Austin.
- Deepened my knowledge of how important cultural competence and taking holistic approaches to care is.
Accomplishments
- Top 10 Honors Student (2019-2022)
- 4.0 GPA Fall 2025
Timeline
Bayhost/Event Ambassador
TopGolf Austin
02.2023 - Current
Receptionist
Di-Hard Fitness
01.2021 - 08.2022
Bachelor of Arts - in Social Work, Minor in Business
The University of Texas At Austin