JESSICA KOCHER

• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Assisted in training new servers.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Coordinated meetings and events including scheduling conference rooms, catering services.
• Greeted guests and provided general information about the event.
• Provided directions to various areas of the venue.
• Monitored crowd flow in order to ensure safety and security of all guests.
• Managed guest inquiries, complaints, and requests during events.
• Maintained a professional attitude while interacting with guests, staff, and vendors.

Server:

• Primarily responsible for serving tables.
• Informed guests about daily specials and promotions.
• Took orders and entered into POS system.

Carryout specialist:

• Answered phone calls for To-Go orders and other customer concerns.
• Double checked customer orders to ensure accuracy.

Hostess:

• Greeted and sat guests quick and efficiently.
• Handled reservations.

• Primarily responsible for serving tables.
• Suggested daily/ weekly food and drink specials.
• Took orders and entered into POS system.
• Performed opening, closing and shift change duties.

• Primarily responsible for greeting and seating guests.
• Cleared and prepared tables for incoming guests.
• Trained new employees on Host duties.
• Assisted with To-Go Orders and handled reservations.

• Primarily responsible for taking orders and making drinks.
• Welcomed guests and advised of specials or new items.
• Took orders from Drive Thru and Main Lobby.
• Prepared and served specialty coffee and tea beverages.