Andrew Panelo
Roseville,CA
Summary
Dynamic professional with a proven track record at TopGolf, excelling in high-pressure environments through exceptional multitasking and problem-solving skills. Expert in enhancing guest satisfaction and streamlining event operations, leading to a significant improvement in service delivery. Skilled in collaboration and adaptability, adept at driving team success and optimizing guest experiences. Off the job, a high level athlete and Biology major with aspirations to explore new professional avenues and later become a Doctor of Physical Therapy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bayhost/Event Ambassador
TopGolf
Roseville, CA
05.2024 - 12.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Crafted and disseminated event briefing materials for presenters, staff, and volunteers.
- Coordinated and allocated equipment, supplies and staff for events.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Bayhost- accommodated 4 to 6 groups of up to 8 guests throughout a shift.
- Event Ambassador- managed large parties of up to 200.
Busser/Food Runner
TopGolf
Roseville, CA
10.2023 - 05.2024
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Ran food quickly and carefully, ensuring the quality of every dish before leaving the kitchen.
- Helped in training new food runners, sharing best practices and operational knowledge.
Guest Services Associate
TopGolf
Roseville, California
10.2022 - 10.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed a busy wait/reservation list, stacking, and ensuring quick turn times.
- Collaborated with multi-disciplinary staff to improve overall customer satisfaction and response times.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Managed customer complaints and rectified issues to complete satisfaction.
- Introduced guests to the top golf system and rules, creating a safe and exciting environment.
- Assisted with training new Guest Services Associates on proper procedures.
Education
High School Diploma -
Whitney High School
Rocklin, CA06-2023
Some College (No Degree) - Biology
American River College
Sacramento, CASkills
- Food safety
- Point of sale systems
- Personability
- Problem-solving
- Multitasking Abilities
- Conflict resolution
- Collaboration
- Adaptability
Accomplishments
- Track and Field All American
- 3x Nike National Qualifier
- 2x USATF Junior Olympic Qualifier
- USATF 2023 4x100m Relay California State Champion
- Topgolf Support Star of the Month
Certification
- ABC Responsible Beverage Service Certified
- Food Handlers Card
References
References available upon request.
Timeline
Bayhost/Event Ambassador
TopGolf
05.2024 - 12.2024
Busser/Food Runner
TopGolf
10.2023 - 05.2024
Guest Services Associate
TopGolf
10.2022 - 10.2023
High School Diploma -
Whitney High School
Some College (No Degree) - Biology
American River College