Janessa Pape
Phoenix,AZ
Summary
My teamwork and interpersonal abilities ensure collaborative success and a positive workplace. I am a reliable, motivated server & bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences, i bring a track record of exceptional service, communication and efficiency to the work place.
Overview
5
5
years of professional experience
Work History
Bayhost ; Bartender ; Event Ambassador
TopGolf
Glendale, Arizona
01.2022 - Current
- Efficiently greet and service food & beverage orders ensuring accuracy and attention to detail on POS system
- Serves high customer volumes during venue buyouts, special events, BEO's, regular nights, and weekends.
- Enhanced guest satisfaction by providing exceptional customer service, menu knowledge, and anticipating their needs.
- Handles cash and card transactions accurately, maintaining a balanced drawer at the end of each shift.
- Serves alcoholic and non-alcoholic beverages following policies as well as RAS, state and local regulations.
- Maintains a clean, presentable and well-stocked bar and dining room to meet customer needs.
Server
Puttshack
Scottsdale
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dispatcher
Century Express Freight Trucking
Florida
07.2020 - 07.2021
- Answering rapid incoming office calls and emails, checking drivers in/out from appointments assuring punctuality
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
MRI Tech Assistant
SimonMed Imaging
Gilbert Spectrum Location, Arizona
10.2019 - 04.2020
- Administrative duties such as greeting and checking in patients upon arrival, taking payments and insurance
- Preparing exam rooms, administering IV’s and blood work, question screening patients
- Setting up clean scan table, maintaining and restocking rooms, confirming appointments
- Data entry, scheduling, filing & scanning paperwork
Workload Specialist
Tilly’s
Chandler Fashion Square, Arizona
09.2019 - 04.2020
- Unboxing shipment, proper folding and sizing of merchandise
- Restocking and organizing shelves
- Visual eye in coordinating new walls for merchandise,
- Register trained, greeting customers, assistance with dressing rooms and pulling styles
- Followed all company policies and procedures to deliver quality work
Education
Northland Pioneer College
Blue Ridge High School
01.2019
Skills
- Strong Work Ethic
- Trustworthy / Reliable
- Professional Appearance
- Engaging Personality
- High-volume Dining
- Detail Oriented
- Time Management
- Coachable
Volunteer Experience
- Coaching at Summer Camps
- Refereeing Sporting Events
- Local Town Community Service
Timeline
Server
Puttshack
02.2024 - Current
Bayhost ; Bartender ; Event Ambassador
TopGolf
01.2022 - Current
Dispatcher
Century Express Freight Trucking
07.2020 - 07.2021
MRI Tech Assistant
SimonMed Imaging
10.2019 - 04.2020
Workload Specialist
Tilly’s
09.2019 - 04.2020
Blue Ridge High School
Northland Pioneer College