Tori Mills
Certified Personal Trainer
Hagerstown,MD
Summary
Enthusiastic Former Student Athlete dedicated to promoting team player mentality and high performing under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Bayhost(Server)/Bartender/Event Ambassador
TopGolf
Germantown, Maryland
12.2019 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Organized, coordinated and hosted small, private groups, and large corporate events while focusing on delivering superior customer service.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Team Lead (Manager)
Topgolf
Germantown, MD
12.2019 - 12.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked receipts, employee hours and inventory movements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in making employee schedules and revising server sections on daily floor plans
- Coached team members in techniques necessary to complete job tasks.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on work floor.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
Service Coordinator
Service Coordination Incorporation
Hagerstown, MD
03.2020 - 08.2020
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Managed caseload of special-needs children and adults in welfare system to provide comprehensive, community-based care.
Cashier/Barista Shift Manager
Panera Bread
Hagerstown, MD
06.2012 - 01.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD 08.2011 - 05.2015
Bachelor of Arts - Psychology
Shippensburg University of Pennsylvania
Shippensburg, PA 08.2015 - 05.2019
Skills
Strategic planning
Coaching and mentoring
Sales and marketing
Customer Service
Management
Athletic training and coaching
Sports nutrition
Nutrition assessment and planning
Passion for fitness
First Aid and CPR
Multitasking and critical problem solving
Health and wellness
Exercise program design
Accomplishments
- Was a four-year varsity soccer performer for the South Hagerstown High Rebels under head coach Marc David
- Served as a soccer team captain as a senior
- Awarded and earned a four-time All-Washington County selection, earning First Team honors as a sophomore and a senior
- Awarded and recognized four times as an All-MVAL Antietam Conference All Star, earning First Team honors as a junior and senior
- Played club soccer for Locomotive FC under coach David Jones and Brian Albert for 6+ years
- Competed in indoor track & field
- Received an academic and sport scholarship to Shippensburg University
- Was a four-year soccer performer for Shippensburg University under head coach Rob Fulton
Certification
NASM Certified Personal Trainer
Timeline
NASM Certified Personal Trainer
02-2022
Service Coordinator
Service Coordination Incorporation
03.2020 - 08.2020
Bayhost(Server)/Bartender/Event Ambassador
TopGolf
12.2019 - Current
Team Lead (Manager)
Topgolf
12.2019 - 12.2020
Bachelor of Arts - Psychology
Shippensburg University of Pennsylvania
08.2015 - 05.2019
Cashier/Barista Shift Manager
Panera Bread
06.2012 - 01.2016
High School Diploma -
South Hagerstown High School
08.2011 - 05.2015