Luis Sandoval
Miami,FL
Summary
Versatile worker with exceptional work etiquette. Proficient in providing an excellent customer service experience. Highly motivated, adaptable individual and will strive to attain goals and exceed guest satisfaction.
Ability to listen and communicate effectively to understand the needs of clients while advising them to products they desired and maximize sales. Ability to effectively manage a team and ensure efficient operations.
Overview
15
15
years of professional experience
Work History
Event Ambassador/Bayhost Shift Lead
Topgolf
Doral, FL
03.2019 - Current
- Host private groups and large corporate events providing guests with the utmost care and attention to ensure a first-rate guest experience
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Selected décor and event equipment fitting clients' requests and vision
- Tracked payments, balances and registrations for various events.
- Educate guests regarding the company’s safety rules when golfing, services available and equipment that is provided to them
- Display enthusiasm and knowledge about the restaurant’s menu and products while upselling food and beverage
- Uphold sanitation policy to create a safe environment for guests and associates by bussing, cleaning and sanitizing when turning over a bay for the next guests
- Continue to advocate teamwork with fellow associates instilling a culture of fun, positivity and spirit
- 2022 Front of House Gold Star Award Winner
- February 2023 Associate of the Month
Assistant Manager (Team Lead)
Topgolf
Doral, FL
11.2020 - 12.2023
- Plan, communicate and delegate daily tasks to team members to optimize group productivity
- Coordinate with sales management on any new reservations and special events and adjust accordingly
- Ensuring customers inquiries and complaints are properly addressed to guarantee satisfaction
- Supervise the team to provide best in-class service on a daily basis
- Coach and develop the team and drive Associate engagement
- Planned and led department meetings to review business results and communicate new and ongoing priorities.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Uphold operating procedures, service and safety standards
- Collaborate with upper management to develop strategies for boosting customer satisfaction ratings and meet sales goals
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complete retail inventory audits to identify losses and project demand
- Demonstrate Topgolf's Core values: Fun, One Team, Excellence, Courage and Caring
Lead Bartender/Lead Server
Moon Thai & Japanese
Cutler Bay, FL
04.2015 - 04.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Answered all questions, making helpful suggestions and citing favorite items, specials and desserts
- Checked on guests to verify satisfaction with meals
- Managed opening and closing duties with team members for the restaurant, ensuring every team member completes their daily tasks
- Prepared alcohol or non-alcohol beverages for the bar and restaurant guests
- Reorganized bar and service bar area for overall efficiency
- Introduced Lady's Night to the restaurant resulting an increase of weekly sales revenue
- Worked with the General Manager to report any discrepancies and team performance at the end of the shift
- Performed regular inventory, ascertain cost of items needed and compile a list of beverage orders to be placed
- Achieved highest rate of guest satisfaction by providing excellent dining experience
Motor Transport Operator (88M)
Army National Guard
Miami, FL
10.2010 - 10.2019
- Supervised and operated wheeled vehicles over all types of terrain to safely transport cargo, troops, and provide advanced mobility on all missions
- Managed loading, unloading and report any vehicle problems or damages to the maintenance department.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Performed daily vehicle maintenance by checking fluid levels, tire wear and brake integrity.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Led a team of 12 soldiers in distributing ammunition to 800 personnel as Team Leader for Ammo Squad for 5 years
- Worked well with dispatchers to communicate route and schedule changes.
- Stayed current on tactical planning and defensive strategies.
- Deployed to Djibouti, Africa from 2016-2017. Responsible for a small team in the duration of the deployment with the rank of Specialist
- Performed Sergeant duties and responsibilities; relaying information to my soldiers and tasking them out appropriately
- Operator in multiple convoy missions ranging from our camp through Arta and Djibouti City
- Activated for natural disaster relief as first responder during Hurricane Irma safely securing 4,000 personnel in a shelter during and after the passing of Irma at South Dade Senior High School and transporting supplies and equipment through South Florida ranging from Miramar through Key West
- Earned 13 medals within my time served with most notable the Army Achievement Medal, Good Conduct Medal, Florida Service Medal, Global War on Terrorism Expeditionary Medal, Humanitarian Service Medal
Accounting Assistant
Venevision
Miami, FL
07.2010 - 10.2010
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment
- Monitored account’s payable and receivable statuses and delegated related tasks
- Processed all paperwork and get confirmation from clients that payment has been received
Education
Associate of Arts - Nursing
Miami Dade College
Miami, FL2015
Skills
- Product and service knowledge
- Strategic Planning
- Staff training and development
- Team collaboration and leadership
- Business operations
- Anticipating Guest Needs
- Professional Service Standards
- Supply and Inventory Maintenance
- Interpersonal Relationships
Timeline
Assistant Manager (Team Lead)
Topgolf
11.2020 - 12.2023
Event Ambassador/Bayhost Shift Lead
Topgolf
03.2019 - Current
Lead Bartender/Lead Server
Moon Thai & Japanese
04.2015 - 04.2020
Motor Transport Operator (88M)
Army National Guard
10.2010 - 10.2019
Accounting Assistant
Venevision
07.2010 - 10.2010
Associate of Arts - Nursing
Miami Dade College