Briana Fitzgerald

Lead Event Ambassador

• Read BEO's thoroughly, and communicated relevant information to event staff.
• Assigned duties for buffet set up, organized the floor plan and sections for the event staff.
• Communicated with managers and kitchen staff before and throughout events, to ensure a seamless experience for the guest.
• Kept event staff on task, before, during, and after events. Helping where needed.
• Set up buffets with attention to detail, and created a welcoming environment in each event space.
• Remained in constant contact with event host throughout, making personal connections to create a memorable experience for guest.

Bayhost Shift Lead

• Opened the restaurant by setting up the venue, as well as ensuring the rest of the staff were set up for a successful shift.
• Served food and beverages promptly with focused attention to customer needs.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales by upselling, and thorough knowledge of menu items, specials, and promotions.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain a successful shift for everyone.
• Assigned individual sidework, and made sure it was completed by end of shift.

Bartender

• Efficiently opened or closed the bar according to standard procedures, ensuring the bar was set up for success.
• Served guests in and around the bar, as well as made drinks for the guests at the server's tables.
• Managed cash handling duties responsibly, ensuring an accurate check out at the end of shift.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills.
• Tended bar for events, set up and worked portable bars in different areas of the venue.

• Served tables in a high paced, seat yourself casual restaurant.
• Bussed tables, ran food and drink orders to each table, and helped fellow servers do the same.
• Opened and closed the restaurant.

• Served tables in a high paced breakfast restaurant.
• Made high end coffee drinks, using barista experience

• Served tables in the hotel restaurant.
• Tended the bar in the restaurant and pool areas.
• Set up portable bars, and worked banquets as a bartender.
• Helped with room service orders on occasion.