Michelle Rengers
Midlothian,VA
Summary
Recent graduate in Environmental Science with strong customer service skills aimed at enhancing client satisfaction. Experienced restaurant manager with a proven track record in overseeing high-traffic establishments and driving business growth through innovative solutions. Skilled in analyzing customer needs and managing diverse teams of culinary and service personnel. Prepared to leverage expertise in a dynamic and challenging role.
Overview
17
17
years of professional experience
Work History
Team Lead, Event Ambassador Lead, BayHost
TopGolf
Charlotte, North Carolina
12.2021 - 01.2023
- Manager on floor to ensure guests satisfaction
- Preparation, set up, and break down of private events or buyouts
- Teaching technology to guests and guaranteeing expectational guest experience
Event Manager, Event Ambassador Lead, BayHost, Ace Trainer
TopGolf
Houston, Texas
02.2018 - 12.2021
- Point of contact for events day of to ensure event success
- Preparation, set up, and break down of private events or buyouts
- Teaching technology to guests and guaranteeing expectational guest experience
- Teaching certified training classes for all new associates
Licensed Sales Agent
USHealth Advisors
Houston, Texas
01.2017 - 01.2018
- Daily outreach to obtain new customers
- Self-marketing
- Coordinating the full cycle of the sale
Licensed Sales Producer and Office Manager
Allstate Insurance Company
Houston, Texas
01.2015 - 12.2016
- Top producing sales rep for the market of Houston, Texas with a quota of 12 new products a month and averaging 25/30 each month since start date
- Daily outreach to obtain new customers
- Coordinating the full cycle of the sale
- Involved in customer retention and office management
Various restaurant service positions
Richmond, Virginia
12.2014 - 12.2015
- O'Charley's, Winter 2014- Summer 2014
- Game on Sport's Bar & Grill, Summer 2014
- Sportspage Bar & Grille, Summer 2014- Winter 2014
- Italian Delight, Summer 2014-December 2015
Crew Member
Trader Joe's
Arlington, Virginia
02.2013 - 01.2014
- Involved in all front end areas of the store: customer service, sales floor, merchandise displays, POS, stock shelves, and customer relations
Facilities Department Assistant
Episcopal High School
Alexandria, Virginia
05.2006 - 08.2010
- Assistant to Plumber and Electrician
- Responsibilities included fixing, repairing, maintaining and replacing any and all electrical and water facilities
- Grounds Crew: Maintenance, watering and planting involving landscaping throughout Episcopal campus
- Facilities Department Electrical Technician: Responsible for fixing, repairing, maintaining and replacing all electrical components involving the student and faculty homes, as well as all student academic buildings
- Department Lock Technician: Responsibilities included fixing and replacing all cobalt locks on student dorm rooms, as well as reprogramming individual room codes
- Coordinator: Responsible for filing and billing all incoming invoices into the EHS Facilities Dept
- Also was responsible for receiving and handling all work requests and various tasks sent by students and faculty for the Facilities Dept to perform
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Charlotte, North Carolina03.2024
Associates Degree - Science
Northern Virginia Community College
Alexandria, Virginia01.2013
Civil And Infrastructure Engineering -
George Mason University
Fairfax, VirginiaSkills
- Team leadership and collaboration
- Adaptability and resilience
- Clear communication
- Sales engagement and outreach
- Organizational skills and prioritization
- Proven sales record
- Marketing expertise
- Customer service excellence
- Team management experience
- Food service operations
- Point of sale (POS) systems
Accomplishments
Summa Cum Laude
References
References available upon request.
Timeline
Team Lead, Event Ambassador Lead, BayHost
TopGolf
12.2021 - 01.2023
Event Manager, Event Ambassador Lead, BayHost, Ace Trainer
TopGolf
02.2018 - 12.2021
Licensed Sales Agent
USHealth Advisors
01.2017 - 01.2018
Licensed Sales Producer and Office Manager
Allstate Insurance Company
01.2015 - 12.2016
Various restaurant service positions
12.2014 - 12.2015
Crew Member
Trader Joe's
02.2013 - 01.2014
Facilities Department Assistant
Episcopal High School
05.2006 - 08.2010
Bachelor of Science - Environmental Science
Southern New Hampshire University
Associates Degree - Science
Northern Virginia Community College
Civil And Infrastructure Engineering -
George Mason University
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