Luke Horstmann
PORTLAND,OR
Summary
Expert in player engagement and event execution with a track record of strong leadership and problem-solving capabilities. Successfully trained new staff and streamlined recruitment processes to foster a cohesive team environment. Proven ability to enhance customer experiences through effective communication and operational management. Background includes inventory management and scheduling, contributing to efficient floor operations.
Overview
13
13
years of professional experience
Work History
Bayhost, Event Ambassador, Ace Trainer, Team Lead
Topgolf
Hillsboro, OR
08.2021 - Current
- Facilitated training classes for new playmakers, enhancing team performance.
- Organized events and spirit days to promote a positive culture.
- Provided golf tips to improve player engagement and enjoyment.
- Managed event set up and paperwork to ensure player satisfaction along with operational efficiency
- Resolved player and playmaker issues through proactive problem-solving techniques.
- Supervised floor operations, ensuring optimal experiences for all players.
- Recruited new playmakers to build a strong, capable team.
Streamlined order-taking processes to serve players effectively.
Line chef
Pizzicato Pizza
Portland, OR
10.2020 - 07.2021
- Executed preparation of ingredients for menu items, maintaining high quality.
- Crafted pizzas and salads with precision based on customer requests.
- Operated register, ensuring accurate transaction handling.
- Restocked food items consistently to optimize kitchen workflow.
- Engaged with customers to deliver exceptional service and support.
Manager
Bellagios Pizza
Beaverton, OR
03.2018 - 12.2019
- Prepared ingredients for menu items by washing, chopping, and measuring.
- Executed pizza line operations, ensuring quality and efficiency.
- Opened and closed register, maintaining accurate financial records.
- Coordinated employee schedules to guarantee adequate staffing levels.
- Assisted customers with inquiries and order placements.
- Managed food supply orders to ensure timely availability of ingredients.
- Ordered drink supplies to meet demand.
- Recruited and onboarded new employees to enhance team capabilities.
Employee
Famous Footwear
Beaverton, OR
06.2017 - 09.2017
- Stocked shelves to ensure product availability and operated register for customer transactions.
Employee
NYBUA Umpire Association
Portland, OR
06.2013 - 01.2015
- Umpired Middle to High School baseball games, ensuring fair play and adherence to rules
Education
High School Diploma -
Westview High School
Portland, ORSkills
- Hard-working
- Honest
- Leader
- Imaginative
- Creative problem solving
- Event management
- Staff trainer
- Inventory Management
- Scheduling and planning
- Recruitment and hiring
Timeline
Bayhost, Event Ambassador, Ace Trainer, Team Lead
Topgolf
08.2021 - Current
Line chef
Pizzicato Pizza
10.2020 - 07.2021
Manager
Bellagios Pizza
03.2018 - 12.2019
Employee
Famous Footwear
06.2017 - 09.2017
Employee
NYBUA Umpire Association
06.2013 - 01.2015
High School Diploma -
Westview High School