Summary
Overview
Work History
Education
Skills
Timeline
Server

Adriana De La Garza

Philadelphia,PA

Summary

Proven multitasker and team collaborator, I excel at enhancing customer satisfaction and streamlining operations. Skilled in POS systems and fluent in English and Spanish, I consistently met sales targets and improved service efficiency, contributing to a significant increase in table turnover rates without compromising service quality.

Overview

6
6
years of professional experience

Work History

Host

Coyote Crossing
05.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Server

Coyote Crossing
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Otto by Polpo
08.2021 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

La Fontana Coast
04.2019 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Education

Bachelor Of Nursing - Pediatric Nursing

Temple University
Philadelphia, PA

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Foreign language skills

Timeline

Host

Coyote Crossing
05.2024 - Current

Server

Coyote Crossing
05.2024 - Current

Server

Otto by Polpo
08.2021 - 05.2024

Server

La Fontana Coast
04.2019 - 08.2021

Bachelor Of Nursing - Pediatric Nursing

Temple University

Similar Profiles

CREATE PROFILE
Adriana De La Garza