Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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JEFFREY A. STALEY, PGA

JEFFREY A. STALEY, PGA

PGA Professional
West Lafayette,IN

Summary

Dedicated PGA Professional with extensive, versatile experience across all aspects of both the marketing and golf industry. Seeking to use acquired knowledge, communication skills, and desire to contribute to success in any work environment. Quick to adapt with an outgoing personality. Natural relationship builder with adept customer service skills - coupled with diversified client experiences - derived from years of successfully training golf enthusiasts in the art of the game. Detail-oriented team player with strong organizational skills including ability in handling multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Head Golf Professional

COYOTE CROSSING GOLF CLUB
West Lafayette, IN
04.2021 - 04.2024
  • Promote a welcoming environment to attract new members, resulting in steady club growth.
  • Implemented innovative marketing strategies to showcase the club''s amenities and attract potential members.
  • Led instructional clinics and instruction for various skill levels, helping participants refine their technique and improve overall performance on course play.
  • Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
  • Facilitate accurate accounting and recordkeeping of all players, greens fees, and golf associated fees
  • Recruit, hire, train, schedule, motivate and review pro shop staff
  • Develop and provide enhanced golf instruction programs for all levels of play and member segments
  • Work closely with all Club personnel including grounds and clubhouse staff to ensure successful daily operation
  • Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
  • Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
  • Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
  • Titleist National Staff Member (2021-Present)

Assistant Golf Professional

THE SANCTUARY GOLF COURSE
New Lenox, IL
03.2018 - 09.2020
  • Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Educated customers on products and equipment, which provided information needed to make appropriate purchases.
  • Utilized various coaching models and techniques to maximize client success.
  • Document, organize, and administer customer tee times via GolfNow Reservations POS
  • Conducted private lessons focusing on individual player development and improvement.
  • General golf course and business maintenance: marketing and promotion, food and beverage stocking/service, generating daily cash-close reports, golf and F&B operations, preparing/tracking weekly cash deposits, etc
  • Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
  • Safeguarded member safety by enforcing club rules and monitoring course conditions during inclement weather.
  • Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
  • Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Educated customers on products and equipment, which provided information needed to make appropriate purchases.
  • Utilized various coaching models and techniques to maximize client success.
  • Callaway National Staff Member (2018-2019)

Assistant Golf Professional

BUTTERFIELD COUNTRY CLUB
04.2016 - 02.2018
  • Delivered individual lessons, group clinic sessions, and junior golf instruction courses, for an employer named a 'Platinum Club of America 2016.' Executed efficient and accurate tee time management using ProShop Keeper software
  • Utilized Microsoft Excel to create a comprehensive report detailing hourly, daily, monthly, and annual rounds played across our customer base
  • Displayed exceptional business acumen working in clubhouse sales, administration, and customer service/reception
  • PXG National Staff Member (2017-2018)
  • Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Conducted private lessons focusing on individual player development and improvement.
  • Assisted with the coordination of charity tournaments to support local community initiatives.
  • Educated customers on products and equipment, which provided information needed to make appropriate purchases.
  • Developed and delivered effective and engaging coaching sessions to improve performance.

Education

Bachelor of Business Administration in Marketing -

EASTERN KENTUCKY UNIVERSITY
Richmond, KY
01.2015

Skills

  • Golf instruction expertise
  • Food and Beverage Operations
  • Team Building and Leadership
  • Staff Training and Development
  • Networking and relationship building
  • PGA Rules Enforcement
  • Junior Golf Initiatives

Personal Information

Title: PGA Professional | Sales & Marketing

Timeline

Head Golf Professional

COYOTE CROSSING GOLF CLUB
04.2021 - 04.2024

Assistant Golf Professional

THE SANCTUARY GOLF COURSE
03.2018 - 09.2020

Assistant Golf Professional

BUTTERFIELD COUNTRY CLUB
04.2016 - 02.2018

Bachelor of Business Administration in Marketing -

EASTERN KENTUCKY UNIVERSITY

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JEFFREY A. STALEY, PGAPGA Professional