Allen Matthews
Columbus,GA
Summary
Dynamic golf professional with expertise in enhancing customer experience and driving community engagement. Proven track record in staff training and event coordination, fostering loyalty and participation.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Head Golf Professional
Maple Ridge Golf Club
Columbus Ga
03.2005 - 11.2022
- Analyzed player feedback, driving improvements in course maintenance and facility operations.
- Coordinated marketing campaigns, increasing community engagement and participation in club activities.
- Spearheaded charity events at the club, strengthening ties with local organizations while providing valuable fundraising opportunities.
- Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Improved golf course operations by implementing efficient scheduling and staff management techniques.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the club''s offerings.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Oversaw inventory management, optimizing procurement processes to reduce costs and improve availability.
- Mentored junior professionals, fostering skill development and promoting a culture of excellence within the team.
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
Head Golf Professional
Country Club Of Columbus
Columbus Ga
04.1989 - 05.2002
- Led golf operations, enhancing customer experience through tailored service initiatives.
- Developed and implemented training programs for staff, improving team performance and guest satisfaction.
- Managed tournament logistics, ensuring seamless execution of events and adherence to timelines.
- Oversaw inventory management, optimizing procurement processes to reduce costs and improve availability.
- Mentored junior professionals, fostering skill development and promoting a culture of excellence within the team.
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Enhanced member experience through personalized instruction and tailored golf programs.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
- Monitored budget and expenditures, keeping facility within budget.
Assistant Golf Professional
Country Club Of Columbus
Columbus Ga
04.1987 - 04.1989
- Oversaw training of services staff and other day-to-day activities on driving range.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Safeguarded member safety by enforcing club rules and monitoring course conditions during inclement weather.
- Promoted a culture of teamwork and respect among staff members, contributing to high employee retention rates and positive workplace morale.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
- Assisted manager with making purchases for club pro shop.
- Coordinated golf tournaments, ensuring smooth execution and participant satisfaction.
- Conducted private lessons focusing on individual player development and improvement.
Assistant Golf Professional
Bull Creek Golf Course
Midland, GA
03.1980 - 03.1987
- Assisted in daily operations of golf course to enhance member experience.
- Coordinated golf tournaments, ensuring smooth execution and participant satisfaction.
- Trained and mentored junior staff on customer service best practices and operational procedures.
- Developed engaging lesson plans for group clinics, enhancing player skills and retention rates.
- Managed inventory of golf merchandise, ensuring accurate stock levels and timely replenishment.
- Conducted private lessons focusing on individual player development and improvement.
Education
Bachelor of Science - Community Education/ Recreation
Columbus State University
Columbus, Georgia, GA05-1979
Skills
- Golf instruction expertise
- Golf technology utilization
- Merchandising and inventory control
- Handicap system administration
- Tournament operations management
- PGA rules enforcement
- Golf cart fleet management
- Customer service
- Reliability
- Staff supervision
- Adaptability
- Team building and leadership
- Staff training and development
Certification
PGA Life Member
Timeline
Head Golf Professional
Maple Ridge Golf Club
03.2005 - 11.2022
Head Golf Professional
Country Club Of Columbus
04.1989 - 05.2002
Assistant Golf Professional
Country Club Of Columbus
04.1987 - 04.1989
Assistant Golf Professional
Bull Creek Golf Course
03.1980 - 03.1987
Bachelor of Science - Community Education/ Recreation
Columbus State University
Georgia PGA Professional of the year
Named Professional of the year Ga PGA Central Chapter 2020
Named Professional of the year Ga PGA Central Chapter 2021