Brandon Baker
Klamath Falls,OR
Summary
Great at planning and running entertaining programs as accomplished Head Golf Professional. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Head Golf Professional
Shield Crest Golf Club
11.2023 - Current
- Improved golf course operations by implementing efficient scheduling and staff management techniques.
- Enhanced member experience through personalized instruction and tailored golf programs.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Maintained pristine course conditions by overseeing regular maintenance and collaborating with groundskeeping staff.
Assistant Golf Professional
Sevillano Links
04.2012 - 11.2012
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Boosted tournament participation with proactive promotion, registration, and organization efforts.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
Assistant Golf Professional
Riverview Golf & Country Club
06.2007 - 07.2012
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Enhanced golf course playability by assisting in the maintenance and management of turfgrass and course facilities.
- Boosted tournament participation with proactive promotion, registration, and organization efforts.
- Developed instructional programs for players at all skill levels, resulting in increased lesson bookings and client retention rates.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Conducted private lessons focusing on individual player development and improvement.
- Promoted a culture of teamwork and respect among staff members, contributing to high employee retention rates and positive workplace morale.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Assisted manager with making purchases for club pro shop.
- Facilitated group coaching sessions and provided individual coaching support.
Outside Service Staff Member
Troon North Golf Club
03.2006 - 07.2007
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
- Streamlined outside service operations for increased efficiency and improved guest experience.
- Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
Education
Associate of Arts - Golf Complex Management
San Diego Golf Academy (Phoenix AZ Campus)
Chandler, AZ05.2007
High School Diploma -
Anderson High School
Anderson, CA06.2001
Skills
- Team Building and Leadership
- Tournament Operations Management
- Staff Training and Development
- Customer Service Excellence
- Handicap System Administration
- Social Media Management
- Golf Cart Fleet Management
- Merchandising and Inventory Control
- Golf Instruction Expertise
- Event Planning and Coordination
- Junior Golf Initiatives
- Membership Engagement Strategies
- Golf Course Maintenance Knowledge
- Food and Beverage Operations
- Team Leadership
- Staff Training
- Team Building
Timeline
Head Golf Professional
Shield Crest Golf Club
11.2023 - Current
Assistant Golf Professional
Sevillano Links
04.2012 - 11.2012
Assistant Golf Professional
Riverview Golf & Country Club
06.2007 - 07.2012
Outside Service Staff Member
Troon North Golf Club
03.2006 - 07.2007
Associate of Arts - Golf Complex Management
San Diego Golf Academy (Phoenix AZ Campus)
High School Diploma -
Anderson High School