Adriana Dunay
Summary
Dynamic and customer-focused professional with a proven track record at East Coast Burger Company, excelling in relationship management and teamwork. Adept at enhancing customer experiences through personalized service and maintaining high cleanliness standards. Skilled in cash handling and multitasking, ensuring operational efficiency in fast-paced environments.
Offering reliable and cooperative nature, eager to develop in team-oriented environment. Brings understanding of customer service principles and willingness to learn food handling techniques and teamwork skills. Ready to use and develop communication and problem-solving abilities in Restaurant Team Member role.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
East Coast Burger Company
08.2024 - Current
- Provides excellent customer service by taking orders and addressing inquiries promptly.
- Maintains cleanliness and organization of restaurant to ensure a safe environment.
- Collaborates with team members to deliver timely service during high-volume periods.
- Engages with customers to enhance dining experience through friendly interactions.
- Supports inventory management by restocking supplies as needed throughout shifts.
- Handles cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Cultivates warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Delivers exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
Cafe Worker
Bourbon Street Beignet
11.2022 - 11.2023
- Prepared and served beverages and food items to customers, ensuring quality and presentation standards.
- Operated coffee machines and kitchen equipment, adhering to safety and cleanliness protocols.
- Assisted in training new staff on customer service techniques and cafe procedures.
- Maintained inventory levels by restocking supplies and managing orders timely.
- Handled cash register transactions accurately.
- Handled $2,500 store cash on a weekly basis.
- Engaged with customers to enhance their experience through personalized service and recommendations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained clean and attractive product displays to entice customer purchases.
Education
Bachelor of Science - Exercise Physiology
West Virginia University
Morgantown, WV05-2029
High School Diploma -
Westwood Regional High School
Westwood, NJ06-2025
Skills
- Strong teamwork
- Customer interaction
- Cleanliness standards
- Verbal and written communication
- Hospitality expertise
- Relationship management
- Task prioritization
Timeline
Restaurant Team Member
East Coast Burger Company
08.2024 - Current
Cafe Worker
Bourbon Street Beignet
11.2022 - 11.2023
Bachelor of Science - Exercise Physiology
West Virginia University
High School Diploma -
Westwood Regional High School