Adriana Duran
Yonkers,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Operational Associate
Sephora
07.2023 - Current
- Supported senior management in strategic planning initiatives, providing valuable insights on market trends and competitor analysis.
- Collaborated with cross-functional teams for the successful implementation of organizational initiatives.
- Optimized inventory management with accurate forecasting and efficient stock rotation strategies.
- Reduced operational costs through thorough analysis of expenses and identification of cost-saving opportunities.
- Fostered a positive work environment by promoting open communication channels between staff members at all levels.
Assistant Store Manager
Click Fashion
10.2022 - 06.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Sales Leader
Bark N' Purr
09.2021 - 04.2023
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
Education
M.D. - Business Administration
Monroe College
Bronx, NY05-2029
High School Diploma -
Palisade Preparatory
Yonkers, NY06-2021
Skills
- Merchandising
- Organizational skills
- Leadership
- Store management
- Cash handling
- Customer service
- Stocking
- Standard operating procedures
- Shipping procedures
- Scheduling
- Team support
- Verbal and written communication
Languages
Spanish
Professional Working
Timeline
Operational Associate
Sephora
07.2023 - Current
Assistant Store Manager
Click Fashion
10.2022 - 06.2023
Sales Leader
Bark N' Purr
09.2021 - 04.2023
M.D. - Business Administration
Monroe College
High School Diploma -
Palisade Preparatory
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